Disputes Analyst

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Investigate disputes related to telecommunications involving customers, vendors, or carriers by examining billing records, tariffs, contracts, switch data, and relevant documentation.

• Analyze CABS invoices, access charges, usage records, long-distance (LD)/interexchange (IXC) billing, and details of intercarrier settlements.

• Review, interpret, and implement FCC tariffs, PUC tariffs, and contractual agreements.

• Collaborate with teams in billing operations, network, finance, carrier relations, and vendor management.

• Prepare summaries of cases, conduct financial analyses, and provide recommendations regarding dispute resolutions.

• Process adjustments, credits, or escalations that have been approved.

• Ensure accurate documentation and maintain compliance with audit, regulatory, and contractual requirements.

• Identify trends in recurring disputes, present findings, and work with leadership on process enhancements.

• Manage dispute queues while adhering to turnaround times, service level agreements (SLA), and quality standards.

• Assist in system enhancements, updates to workflows, and training related to telecom dispute processes.

⛳️ Requirements

• A Bachelor’s degree in Business, Accounting, Finance, Telecommunications, or a related field is preferred, though equivalent experience in telecom may suffice.

• Knowledge of telecom disputes, including access billing, intercarrier compensation, and investigations into billing variances.

• A minimum of 2 years of experience with Carrier Access Billing System (CABS), focusing on the analysis of carrier invoices, access charges, and usage discrepancies.

• Familiarity with Telecom FCC tariffs, PUC tariffs, and contractual agreements.

• At least 2 years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations.

• Strong analytical and problem-solving abilities with a keen attention to detail.

• Proficient in Microsoft Excel, including VLOOKUP/XLOOKUP and pivot tables.

• Skilled in using data analysis and reporting tools.

• Capability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings.

• Experience in Wholesale/Large Business Collections is a plus.

• Excellent written and verbal communication skills.

• Preferably experienced with telecom billing or mediation systems such as TEOCO, Ericsson, Oracle, SAP, or other industry platforms.

• Ability to prioritize multiple tasks in a dynamic, high-volume environment.

🏝️ Benefits

• Competitive compensation.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Employee assistance program.

• 401K plan with company match.

• Voluntary benefits.

• Paid time off programs.

• Remote work options.

• Standard business hours.

• Occasional overtime during peak billing or dispute cycles.