Dispatcher

This is a fully remote position, open to applicants in Texas.

📋 Description

• Allocate same-day and urgent trips to third-party transportation providers.

• Organize and route trips based on schedule and location to optimize fleet performance.

• Assist transportation providers and drivers with any issues related to trip execution.

• Document and report instances of provider no-shows or issues with on-time performance.

• Notify transportation providers of any new trips that arise.

• Establish and sustain effective communication with transportation providers.

• Provide feedback to leadership and Fleet Management regarding the performance of transportation providers.

• Monitor the on-road provision of services to ensure quality and punctuality.

• Daily route and schedule next-day and future trips for third-party transportation providers in the assigned region.

• Route and schedule trips to transportation providers to ensure the most efficient and effective use of vehicle resources to meet demand.

• Communicate and escalate issues related to unscheduled trips as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or G.E.D.

• Must reside in an approved state.

• A minimum of 6 months of customer service experience.

• Ability to uphold a high level of confidentiality.

• Excellent communication and interpersonal skills are essential.

• Knowledge of GPS and GIS systems is preferred.

• Strong organizational skills.

• Attention to detail is crucial.

• Ability to meet deadlines and complete tasks in a timely manner.

• Proficient in the use of computers, including Microsoft Word, Excel, and other Microsoft applications.

• Must demonstrate effective use of scheduling software, two-way radio communication, and data analysis skills.

• Preferred: 2+ years of experience in transportation routing, dispatching, and scheduling.

• Preferred: 1 year of experience working with the applicable transit scheduling system.

🏝️ Benefits

• Health and Life Insurance Plans.

• Dental and Vision Plans.

• 401(k) with a company match.

• Paid Time Off and Holiday Pay.

• Maternity/Paternity Leave.

• Birthday Holiday.

• Casual Dress Environment.

• Tuition Reimbursement.

• MTM Perks Discount Program.

• Leadership Mentoring Opportunities.

• Comprehensive, people-first benefits program designed to support every stage of your wellness journey.