This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assign customer work orders to technicians utilizing ServiceTitan or comparable field management software.

• Adjust schedules throughout the day as urgent or same-day jobs come in.

• Organize rotational emergency/on-call coverage as required.

• Relay work order details and expectations to both customers and technicians.

• Follow up with customers regarding arrival times and proactively address scheduling conflicts.

• Verify with technicians that jobs and notes are updated in the field management system.

• Accurately enter billing notes.

• Retrieve and input parts or equipment information.

• Keep work-order records clean, organized, and current.

• Foster strong relationships with both customers and technicians.

• Assist with inventory/pricing input, office or warehouse organization, and subcontractor coordination as needed.

• Uphold the company’s “white glove” standard in all interactions.

⛳️ Requirements

• A minimum of 2 years of experience in dispatching, scheduling, or customer service within commercial HVAC or food service equipment repair, or comparable residential experience.

• Practical scheduling experience with field management software such as ServiceTitan, mHelpDesk, Service Fusion, Field Edge, Housecall Pro, or Jobber.

• Exceptional English communication skills, both written and verbal.

• Proficient in Google Suite.

• Comfortable using computer, tablet, and smartphone technology.

• High accuracy in data entry for billing and parts/equipment records.

• Ability to manage multiple tasks across various communication channels and adapt to live schedule changes.

• A computer with at least 8GB RAM and an Intel i5 or AMD Ryzen 5 processor or higher.

• Internet speed of at least 40MBPS.

• A headset with an extended noise-canceling microphone and webcam.

• A backup computer and internet connection.

• A quiet, dedicated workspace at home.

• A reliable internet connection.

• Availability to work 40 hours per week during 7:00 AM–3:00 PM MST or 9:00 AM–5:00 PM MST.