Dispatch Coordinator

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Oversee the skye (internal application) task board to detect aging unclaimed jobs

• Determine which servers are suitable to claim jobs by reaching out to primary and nearby servers via skye, maps, text, phone, and email

• Identify jobs that cannot be claimed due to missing customer information or other issues hindering dispatch

• Resolve issues and escalate them to appropriate teams when necessary

• Track and report trends regarding jobs that are stuck

• Review unclaimed zip codes within designated states and collaborate with servers and regional recruiters

• Inform recruiters about areas requiring additional coverage due to high volume, unclaimed zip codes, offline vendors, sheriff dispatches, or subpar local-server performance

⛳️ Requirements

• 1–2 years of experience in dispatch, customer service, operations coordination, or a similar fast-paced role that emphasizes communication

• Strong organizational abilities with the capacity to manage high-volume tasks and adapt to shifting priorities

• Exceptional verbal and written communication skills

• Capability to analyze information, pinpoint roadblocks, and escalate issues as necessary

• Proficiency in navigating digital tools, internal platforms, and map-based systems

• Demonstrated ability to work independently while also contributing to team objectives

• Dependable, consistent, and able to adhere to established processes with a high level of accuracy

🏝️ Benefits

• Health, Dental, Vision insurance

• 401(k) with company matching

• Paid time off

• 7 Paid company holidays

• 4 Floating holidays per year

• Life Insurance and AD&D Insurance

• Long Term Disability

• Health Care Reimbursement Flexible Spending Account

• Dependent Care Flexible Spending Account

• EAP (Employee Assistance Program)

• Pet Insurance