Dispatch Coordinator

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Oversee the Skye internal application task board to detect aging unclaimed jobs.

• Reach out to primary and nearby servers via Skye, maps, text, phone, and email to identify servers for job claims.

• Recognize jobs that cannot be claimed due to lack of customer information or other dispatch-related obstacles.

• Address issues and escalate them to relevant teams when necessary.

• Track and report trends regarding stuck jobs.

• Examine unclaimed ZIP codes in assigned states and collaborate with county servers and the regional recruiter.

• Inform the recruiter about locations requiring extra coverage due to high volume, unclaimed ZIP codes, offline vendors, sheriff dispatches, or subpar local-server performance.

• Regularly coordinate and communicate with servers and internal partners to ensure seamless operations.

⛳️ Requirements

• 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-intensive role.

• Strong organizational abilities to manage high-volume tasks and adapt to shifting priorities.

• Exceptional verbal and written communication skills.

• Proficient in analyzing information, identifying obstacles, and escalating issues appropriately.

• Comfortable using digital tools, internal platforms, and map-based systems.

• Proven capacity to work independently while contributing to team objectives.

• Dependable, consistent, and capable of adhering to established processes with high accuracy.

• Availability for a full-time schedule from Thursday to Monday, 8 am to 5 pm CST.

🏝️ Benefits

• Health, Dental, Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 Paid company holidays.

• 4 Floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long Term Disability.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• EAP (Employee Assistance Program).

• Pet Insurance.