Dispatch Coordinator

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Oversee the internal application task board on Skye to pinpoint aging unclaimed jobs.

• Reach out to primary and nearby servers via Skye, maps, text, phone, and email to identify servers for job claims.

• Determine jobs that cannot be claimed due to missing customer information or other dispatch obstacles.

• Address issues and escalate them to relevant teams when necessary.

• Track and report trends in jobs that are stuck.

• Review unclaimed zip codes in designated states and collaborate with county servers and regional recruiters.

• Inform recruiters about locations requiring additional support due to high volume, unclaimed zip codes, offline vendors, sheriff dispatches, or inadequate local server performance.

⛳️ Requirements

• 1–2 years of experience in dispatching, customer service, operations coordination, or a comparable fast-paced, communication-intensive position.

• Strong organizational capabilities with the ability to manage high-volume tasks and adapt to shifting priorities.

• Exceptional verbal and written communication skills.

• Proficient in analyzing information, identifying obstacles, and escalating issues as needed.

• Comfortable using digital tools, internal platforms, and map-based systems.

• Demonstrated ability to work independently while also contributing to team objectives.

• Dependable, consistent, and capable of adhering to established processes with a high degree of accuracy.

🏝️ Benefits

• Health, Dental, Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 Paid company holidays.

• 4 Floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long Term Disability.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• EAP (Employee Assistance Program).

• Pet Insurance.