Dispatch Coordinator

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Oversee the internal application task board on Skye to pinpoint aging unclaimed jobs.

• Utilize Skye, maps, text, phone, and email to identify servers for job claims.

• Detect jobs hindered by missing customer information or other dispatch-related challenges.

• Address issues and escalate them to the relevant teams as necessary.

• Track and report trends related to jobs that are stuck.

• Examine unclaimed zip codes in designated states and collaborate with servers and regional recruiters.

• Inform recruiters regarding locations that require additional coverage or are facing performance challenges.

⛳️ Requirements

• 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-focused role.

• Strong organizational abilities with a capacity to manage high-volume tasks and adapt to shifting priorities.

• Exceptional verbal and written communication skills.

• Capability to analyze data, identify obstacles, and escalate issues as needed.

• Proficient in navigating digital tools, internal platforms, and map-based systems.

• Demonstrated ability to work independently while contributing to team objectives.

• Dependable, consistent, and able to adhere to established processes with a high level of accuracy.

🏝️ Benefits

• Health, Dental, Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 Paid company holidays.

• 4 Floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long Term Disability.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• EAP (Employee Assistance Program).

• Pet Insurance.