Disaster Response Helpline Agent – Candidate Pipeline

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Handle a high volume of incoming calls

• Assist callers with applications for disaster assistance and inquiries regarding case status

• Provide precise information on available assistance, necessary documentation, and recovery resources

• Accurately document interactions with callers and case details in secure systems

• Adhere to established procedures and escalation protocols

• Deliver professional, patient, and empathetic support to individuals impacted by disasters or emergencies

• Conduct a technical review when necessary to verify equipment and internet configuration

• Support future disaster-response call orders in alignment with client and project staffing requirements

⛳️ Requirements

• Exceptional verbal communication and active listening abilities

• Outstanding customer service skills

• Patience, empathy, and a professional demeanor

• Proficient computer and data entry skills

• Capability to navigate multiple systems and applications concurrently

• Strong attention to detail

• Reliable attendance

• Flexibility to adapt to changing schedules based on call order demands

• Potential availability for evenings, weekends, holidays, and extended hours during disaster activations

• Bilingual candidates fluent in Spanish and English are highly encouraged to apply

• Successful completion of relevant Homeland Security forms and documentation

• Successful completion of the Homeland Security background check and suitability process

• Windows desktop computers only; setups with Macs, Chromebooks, or laptops are not permitted

• Recent-generation Intel i5, i7, or i9 processors, or AMD Ryzen 5, 7, or 9

• 16 GB RAM with a minimum of 12 GB usable

• Dual monitor setup

• High-quality USB headset

• Continuous hardwired Ethernet connection required

• Successful completion of all necessary training and assessments

• Completion of all essential onboarding documentation

🏝️ Benefits

• Potential for future employment opportunities

• Flexible scheduling tailored to call order needs

• Remote work arrangement