Disability Specialist, Training & Development

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design, evaluate, develop, deliver, and support training programs focused on learner engagement for diverse audiences across various locations and time zones.

• Produce and update training curricula and instructional materials.

• Create and assist with online recorded sessions and eLearning modules.

• Recognize development needs and training deficiencies through formal assessments and evaluation strategies.

• Provide constructive feedback to both learners and leadership.

• Monitor and report on training metrics.

• Act as a subject matter expert in theories and practices of adult learning.

• Engage in team and departmental project initiatives.

• Support coaching and RTIW responsibilities as required.

• Identify potential training risks and collaborate on developing risk mitigation strategies.

• Plan, oversee, and assess training effectiveness through various evaluation levels.

• Facilitate learning using a variety of strategies and techniques.

• Investigate and apply innovative training and development practices.

• Document workflows and procedures on Manusource.

⛳️ Requirements

• Experience in Disability Case Management across all benefits lines is advantageous; experience with STD or LTD is mandatory.

• Bilingual proficiency (English and French) is preferred; required for candidates in Québec to assist clients from various provinces.

• Strong customer focus with excellent listening abilities.

• Responsible and seeks mutually beneficial solutions.

• Highly organized and analytical in approach.

• Committed to ongoing improvement.

• Capable of influencing and adapting to change.

• Ability to build collaborative working relationships.

• Exceptional skills in influence, negotiation, and relationship management.

• Familiarity with agile methodologies and change management practices.

• Proficient in managing multiple shifting priorities in a fast-paced, deadline-oriented environment.

• Creative, innovative, with a strong technical aptitude.

• Strong skills in coaching and mentoring.

• Experience and knowledge in remote training delivery.

• Able to articulate and simplify complex concepts effectively.

• Comprehensive understanding of Disability Management techniques acquired through effective Disability Case Management experience.

• Well-informed about the disability sector.

• Strong analytical, research, problem-solving, and decision-making skills.

• Knowledgeable in adult learning theories and practices.

🏝️ Benefits

• Incentive programs and performance-related compensation based on both business and individual achievements.

• Health insurance coverage.

• Dental insurance coverage.

• Mental health support benefits.

• Vision insurance coverage.

• Short-term and long-term disability insurance coverage.

• Life and Accidental Death & Dismemberment (AD&D) insurance coverage.

• Benefits for adoption and surrogacy.

• Wellness programs.

• Employee and family assistance plans.

• Retirement savings options, including a pension plan.

• Global share ownership plan with employer matching contributions.

• Resources for financial education and counseling.

• Paid holidays, vacation, personal days, and sick leave.

• Statutory leaves of absence.

• Flexible remote work arrangements.