Director, Technology Implementations – Workflow

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Take ownership and champion the collections workflow platform.

• Lead the implementation process for new collections clients and expansions for existing clients.

• Manage solution design, workflow configuration, testing, training, go-live, and stabilization phases.

• Ensure the integration of client data, workflows, and operational processes into the platform.

• Promote implementation best practices, standards, templates, and governance.

• Identify potential implementation risks and create strategies for mitigation.

• Establish scalable methodologies for implementation.

• Collaborate with Product, Operations, and Engineering teams on product vision, priorities, and roadmap.

• Collect feedback from implementation, operations, and client teams to pinpoint enhancements.

• Build, mentor, and lead a team of implementation consultants and solution analysts.

• Define performance metrics, KPIs, support SLAs, and operational dashboards.

• Promote continuous improvement across onboarding, support, and product adoption processes.

• Enhance team capabilities in technical troubleshooting, workflow optimization, and client consulting.

• Act as the primary escalation point for complex implementation and support challenges.

• Align business requirements with technical execution effectively.

• Provide executive reporting and maintain regular status communications.

• Supervise post-go-live support and transition to steady-state operations.

• Collaborate with support and development teams to address high-priority client issues.

• Utilize, protect, and disclose patients' PHI in compliance with HIPAA standards.

• Adhere to Information Security and HIPAA policies and procedures.

• Restrict PHI viewing to the minimum necessary for assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Computer Science, Information Systems, Engineering, Data Analytics, or a related discipline.

• Over 7 years of experience in healthcare technology, software implementations, product management, or technical operations.

• More than 3 years of experience leading implementation, support, consulting, or product-focused teams.

• Experience in roles such as Product Owner, Solution Owner, Technical Lead, or Implementation Leader.

• Proven track record in managing complex software implementations.

• Ability to effectively present to executives, clients, and technical teams while clearly communicating complex concepts.

• Strong SQL skills, including the ability to write complex queries and analyze datasets to validate implementation outcomes.

• Familiarity with healthcare data transactions such as 837, 835, and 277.

• Knowledge of AWS Cloud technologies and AI/ML-enabled healthcare applications is preferred.

• Proficient in Microsoft Office Suite.

• Excellent interpersonal, written, and verbal communication skills.

• Strong problem-solving and creative abilities, sound judgment, and capacity to make decisions based on accurate and timely analyses.

• High integrity, dependability, urgency, and results-oriented mindset.

• Willingness to work a flexible schedule and outside of normal business hours as required.

• Must own a smartphone or an electronic device capable of downloading applications for multifactor authentication and security purposes.

• Ability to follow directions, collaborate effectively, and manage stress.

🏝️ Benefits

• Flexible schedule with the possibility of working outside normal business hours as needed.

• Travel to client sites may be required, up to 5% annually.