Director, Technical Solutions Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a national team of Technical Solutions Support Professionals across multiple modalities.

• Foster a high-performance culture centered on customer success, innovation, accountability, and ongoing improvement.

• Develop strategies for talent growth, succession planning, and talent pipelines.

• Provide dotted-line leadership and strategic guidance for Imaging Advocates.

• Encourage collaboration among Clinical Applications, Service, Sales, Product, and Marketing teams.

• Design and implement standardized workflows, operating procedures, and performance standards for the TSSP organization.

• Create scalable processes, tools, metrics, and governance frameworks across modalities.

• Define key performance indicators and assess business impact, customer outcomes, and operational efficiency.

• Promote best practice sharing and initiatives aimed at operational excellence throughout the TSSP network.

• Build and sustain a talent pipeline for critical TSSP positions.

• Collaborate with Clinical Applications leadership on onboarding initiatives, competency frameworks, and ongoing education pathways.

• Ensure uniform capability development across imaging modalities and customer engagement strategies.

• Support strategic customer relationships, enterprise agreements, and transformative healthcare partnerships.

• Engage in deal development, solution design, and customer planning involving clinical resource integration.

• Identify opportunities to enhance value-added services and strengthen long-term customer relationships.

• Develop integrated engagement strategies among TSSPs, CAS teams, and Imaging Advocates.

• Address challenges in customer adoption, workflow optimization, and clinical performance.

• Represent customer perspectives in future service offerings and capability development.

• Formulate and implement a multi-year strategy for the TSSP organization.

• Lead transformation efforts to enhance scalability, customer experience, and operational effectiveness.

⛳️ Requirements

• A Master's degree from an accredited university or college for roles in the USA, or a high school diploma/GED with a minimum of 6 years of relevant experience.

• At least 10 years of experience in medical imaging, clinical applications, healthcare operations, workforce development, or related healthcare leadership positions.

• Proven experience in leading cross-functional initiatives and influencing others without direct authority.

• Background working with strategic healthcare clients and executive stakeholders.

• Strong knowledge of imaging operations, clinical workflows, and healthcare systems.

• Ability to develop, implement, and execute new processes and standard practices.

• Willingness to travel 25% of the time.

• Advanced degree (MBA, MHA, MS, or equivalent) is preferred.

• At least 3 years of experience in people leadership managing distributed and highly mobile teams.

• Experience leading clinical applications, customer success, workforce development, or healthcare consulting organizations.

• Multi-modality imaging experience is essential.

• Experience in supporting large Integrated Delivery Networks (IDN), academic institutions, or enterprise healthcare partnerships.

• Familiarity with change management, operational excellence, and process improvement methodologies.

• Experience in creating scalable training, competency, and onboarding programs.

• Excellent oral and written communication skills.

• Strong interpersonal and leadership capabilities.

• Ability to analyze and address challenges effectively.

• Capability to lead projects and programs.

• Proficient in documenting, planning, marketing, and executing programs.

• Established project management skills.

• Legally authorized to work in the United States; employment visa sponsorship is not currently available.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

• Comprehensive medical, dental, and vision insurance.

• Paid time off for personal and family needs.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance coverage.

• Tuition reimbursement for professional development.

• Opportunities for ongoing professional development.

• Relocation assistance is not provided.