Director, Technical Readiness

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of translating technical and platform modifications into clear requirements and guidance for test administration coordinators, technology monitors, school technology personnel, and internal technical support teams.

• Keep up-to-date technical readiness requirements for Bluebook and coordinator tools.

• Collaborate with product and technology teams to assess operational and user impacts of forthcoming changes.

• Record technical requirements and readiness procedures for new platform pilot projects.

• Create technical content for readiness communications and resources.

• Support network engineering resources for large-scale and commercial venue network risk assessments.

• Establish network and device readiness standards for both school-owned and College Board loaner devices.

• Design readiness evaluations, diagnostic guidance, and troubleshooting resources.

• Act as an escalation point for complicated network and device readiness challenges.

• Examine technical incident trends, pinpoint root causes, and propose preventive measures.

• Coordinate with supply chain partners regarding loaner device requirements and readiness.

• Collaborate with test day delivery teams on technical guidance, release impacts, and testing-window escalations.

• Provide community engagement and outreach partners with essential technical knowledge.

• Monitor and manage readiness tasks and requests in Jira and Salesforce.

• Document sustainable processes and guidance for cross-team knowledge sharing.

⛳️ Requirements

• 5–7 years of experience in technical readiness, IT operations, or technical program roles translating technical requirements for non-technical audiences.

• Extensive knowledge of network environments, including bandwidth, firewalls, content filtering, and allowlisting.

• Experience with managed device fleets across various operating systems.

• Proven experience managing technical changes, including software releases or platform updates.

• Exceptional technical writing skills.

• Experience in analyzing incident or support data to identify root causes and recommend preventive solutions.

• Experience collaborating with product, engineering, and vendor teams on requirements and escalations.

• Proficient in Jira and Salesforce.

• Bachelor's degree or an equivalent combination of education and relevant experience.

• Willingness to travel 4–6 times a year to College Board offices or for College Board business.

• Authorization to work in the United States.

• Strong written and verbal communication skills that are clear and concise.

• A curious mindset and a willingness to embrace emerging technologies and AI-driven solutions.

• Dedication to growth, learning, feedback, and continuous improvement.

• A collaborative and empathetic approach to teamwork.

• Preferred: Experience in K-12, higher education, or enterprise IT settings.

• Technical certifications such as CompTIA Network+ are appreciated but not mandatory.

🏝️ Benefits

• Option to work fully remotely or in a hybrid model for candidates residing near College Board offices (with in-office days on Tuesday and Wednesday).

• Occasional travel for business purposes.

• Comprehensive compensation and benefits package.

• Salary adjusted based on location.

• Open discussions about compensation and benefits throughout the hiring process.