Director – Technical Delivery

This is a fully remote position, open to applicants in Washington.

📋 Description

• Lead the technical production operations for Delta-V’s lifecycle marketing in faith-based nonprofit sectors.

• Oversee developers and manage contract overflow resources, including balancing workloads, prioritizing tasks, and fostering professional growth.

• Act as the escalation point for technical inquiries, blocked tasks, and undocumented decision-making.

• Convert requirements into actionable items for developers and convey technical findings to account teams and clients.

• Manage the build queue for emails, SMS, donor journeys, landing pages, forms, integrations, and tracking setups.

• Balance ongoing production tasks, project work, and seasonal fundraising spikes.

• Ensure all requirements, assets, and platform access are prepared before the commencement of development.

• Keep precise records of tickets for visibility on capacity and status.

• Develop and maintain quality assurance checklists, requirements templates, intake standards, and testing protocols.

• Identify recurring failure points and standardize documented checks and build procedures.

• Handle platform provisioning, credential management, two-factor authentication, user roles, secure handoffs, DNS, and subdomains.

• Maintain documentation for client platforms.

• Supervise technical onboarding, platform assessments, access setups, tracking verifications, and initial sends.

• Lead migrations of CRM systems, donation platforms, and websites, ensuring validation post-migration.

• Coordinate the efforts of developers, contractors, and client-side technical representatives.

• Collaborate with strategy, creative, and account teams to define project scopes and identify risks.

• Facilitate cross-functional training sessions on platform and technical briefings.

• Represent technical delivery during planning, capacity, and process decision-making.

⛳️ Requirements

• Minimum of 5 years' experience in marketing technology, email production, or digital marketing operations.

• At least 2 years of experience managing developers or technical production teams.

• Proficient in HTML, scripting, and contemporary development workflows.

• Fundamental understanding of technical concepts and terminology relevant to developers.

• Proven experience in establishing processes such as checklists, intake forms, or quality assurance standards.

• Ability to make judgment calls in ambiguous situations.

• Maintain a collaborative and composed demeanor under tight deadlines.

• Strong written communication skills for documenting requirements and coordinating across teams.

• Hands-on experience with Salesforce Marketing Cloud, HubSpot, or nonprofit CRMs is highly desirable.

• Previous agency experience managing multiple concurrent client contexts is strongly preferred.

• A background in HTML email and web development is highly favorable.

• Familiarity with tracking and conversion quality assurance in tag managers and analytics platforms is preferred.

• Experience in nonprofit fundraising, donation platforms, or direct response marketing is advantageous.

• Experience integrating AI-assisted development tools into production workflows is a plus.

• Familiarity with credential and access management at a portfolio level is beneficial.

🏝️ Benefits

• Opportunity to work in a meaningful sector focused on faith-based initiatives.

• Collaborative and innovative work environment.

• Professional development and growth opportunities.

• Competitive compensation and benefits package.