Director, Strategy & Operations – Service Line Leader, Quality

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and sustain annual sales ranging from $3.5M to $5.0M for quality and clinical documentation projects.

• Supervise client relationships as the Director who interacts directly with clients.

• Oversee a team of 6 to 8 full-time employees and 3 to 5 contractors across 3 to 5 quality initiatives.

• Analyze intricate quality analytics and perform evaluations autonomously.

• Conduct independent assessments to evaluate the performance of quality and clinical documentation integrity.

• Guide project teams and spearhead business development efforts for the quality service line.

• Create internal methodologies to adapt to evolving client engagements as solutions progress.

• Collaborate with provider organizations to evaluate quality and clinical documentation performance, pinpoint improvement areas, and formulate actionable strategies.

⛳️ Requirements

• A Bachelor’s degree in healthcare administration, public health, nursing, business, or a related discipline is required.

• A Master’s degree is preferred.

• Extensive experience in hospitals or health systems concerning healthcare quality ratings, CSM scores, Leapfrog, and safety ratings is required.

• Direct experience in healthcare quality performance, clinical documentation integrity, hospital quality ratings, and patient safety improvement is essential.

• Experience at the consulting Director level is highly preferred.

• Background in healthcare consulting and leadership in client-facing engagements is preferred but not mandatory.

• Profound understanding of quality measurement methodologies, ratings programs, patient safety frameworks, and performance improvement strategies.

• Capability to interpret complex healthcare data, synthesize insights, communicate recommendations to executive stakeholders, and drive measurable outcomes.

• Proficiency in leading teams, managing senior client relationships, influencing decision-making, and fostering business growth in a consulting environment.

• An Epic technical background and familiarity with Epic reporting and provider documentation workflows are preferred.

• Relevant industry certifications or clinical credentials are advantageous.

🏝️ Benefits

• Eligibility for annual performance bonuses for salaried positions.

• Additional benefits and perks may be available based on the position and employment terms.

• Opportunities for professional development.

• A supportive and inclusive workplace culture.

• A flexible and autonomous work environment.

• Initiatives focused on diversity and inclusion.