Director, Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Senior Sales executives to create, oversee, and implement detailed account strategies for priority accounts.

• Act as the main point of contact for significant relationships within assigned accounts.

• Work alongside Solutions, Transitions, Operations, and various cross-functional teams to guarantee smooth service delivery.

• Discover opportunities for growth and new business within strategic accounts.

• Forecast and monitor essential account metrics.

• Serve as a trusted advisor and advocate for clients.

• Organize regular business reviews with clients.

• Cultivate and sustain relationships with key client stakeholders.

• Keep an eye on industry trends, competitor activities, and emerging technologies.

• Represent Moder at industry events, conferences, and client forums.

• Adhere to company policies and procedures while maintaining regular and punctual attendance.

• Execute other related responsibilities as assigned.

• Potentially oversee staff, including interviewing, hiring, training, delegating tasks, evaluating performance, and addressing grievances.

⛳️ Requirements

• Proven success in sales and/or account management within Business Process Outsourcing or IT Outsourcing.

• Over 10 years of experience in the financial services industry.

• Bachelor's degree required.

• Demonstrated ability to foster and maintain relationships with executive-level clients and internal management teams.

• Skilled in multitasking across a wide range of responsibilities.

• Excellent written, verbal, and presentation communication skills, with the capacity to engage at all levels.

• Ability to establish credibility and trust by understanding and addressing client needs and requirements.

• Willingness to travel up to 30% based on client and business necessities.

• No specific certificates, licenses, or registrations are required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive and dynamic work environment.