Director, Solutions Architecture

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee a team of 8 Solution Architects, encompassing responsibilities such as recruitment, coaching, performance evaluation, and career progression.

• Establish benchmarks for solution design excellence, which includes guiding clients through existing functionalities, documenting Business Requirements Documents (BRD) and Functional Requirements Documents (FRD), and crafting future-state workflows.

• Cultivate a culture centered on customer engagement.

• Take ownership of escalations related to disputed or technically unfeasible solution designs or commercial commitments.

• Distribute workload and account responsibilities evenly throughout implementations.

• Collaborate with Solution Owners, Forward Deployed Engineers, Platform Configuration, Quality Assurance, and Technical Program Managers to ensure alignment of solution design with delivery schedules.

• Represent Solution Architecture in cross-departmental planning and engage with client executive stakeholders.

• Develop reusable training resources, templates, and playbooks.

⛳️ Requirements

• 12+ years of experience in solution architecture, technical consulting, or comparable client-facing technical roles, with a substantial background in healthcare.

• At least 3 years of direct experience managing a technical team, including solution architects, Forward Deployed Engineers, technical consultants, or similar positions.

• Knowledge of extensive, intricate platforms such as claims systems, utilization/care management platforms, or other critical enterprise systems.

• Proven ability to lead and make decisions in uncertain, rapidly evolving environments without the need for complete information.

• Strong technical acumen coupled with authentic people management skills.

• Extensive experience in payer operations, utilization management, or prior authorization is specifically desired.

• Experience in scaling a technical team during periods of rapid company growth is advantageous.

• Background in presenting to and influencing client executive stakeholders is a plus.

🏝️ Benefits

• Fully remote position with approximately 10% travel required.

• Comprehensive medical, dental, vision, life, and disability insurance, as well as an Employee Assistance Program.

• 401K retirement plan with company matching contributions.

• Flexible spending account and health savings account options.

• Flex Time Off in addition to company holidays.

• Up to 14 weeks of paid parental leave.

• Pet insurance available.

• Performance-based bonuses.