Director, Software Engineering – Agent Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Agent Platform organization, managing the control plane for agent communication and configuration, agent management and health, along with detection services.

• Take full responsibility for delivery, operational health, quality, and roadmap commitments from start to finish.

• Enhance reliability by minimizing incident inflow, addressing corrective actions within set timelines, and increasing observability.

• Lead and mentor four engineering managers distributed across three locations.

• Act as the representative of the domain to executives and customers, which includes executive-level incident communication and engagement with enterprise, MSSP, and federal clients.

• Collaborate with agent and endpoint teams, SaaS Platform architecture, Product Management, and SRE.

• Spearhead the transition from a monolithic control plane to regional, horizontally scalable services, employing a modern container-based deployment approach.

• Ensure the existing platform remains operational for customers throughout the re-architecture process.

• Plan capacity and staffing while effectively communicating trade-offs to Product and leadership.

• Enhance senior engineering capabilities and expand U.S. presence.

• Achieve sustained reliability improvements, proactive domain-health visibility, milestones in re-architecture, predictable team execution, stronger management, and an increased presence of senior engineering in the U.S.

⛳️ Requirements

• Proven success in leading engineering teams across various time zones and cultures.

• Experience managing a high-availability SaaS platform in a production environment, including incident command, root cause analysis, SLOs, and data-driven reliability enhancements.

• Strong expertise in distributed backend systems at scale.

• Familiarity with cloud infrastructure, Kubernetes, data storage solutions, and multi-tenancy.

• Capability to communicate technical concepts effectively with staff engineers and architects.

• Proficient in communicating clearly with leadership and credibly representing engineering to customers.

• History of predictable execution, clear ownership, effective planning, and fulfilling commitments.

• Experience in managing managers, recruiting senior engineers, and elevating organizational standards.

• Skill in linking engineering investments to customer outcomes and articulating trade-offs.

• Typically 12 or more years of experience in software engineering.

• At least 3 years of experience leading multiple teams through managers in a SaaS or cloud infrastructure setting.

• Bachelor's or Master's degree in Computer Science or a related field, or equivalent practical experience.

• Experience in the security domain is a plus but not mandatory.

• Must reside in the EST or CST time zones.

• This position is U.S.-based.

🏝️ Benefits

• Restricted Stock Units (RSUs)

• Employee Stock Purchase Plan (ESPP)

• Flexible time off

• Paid company holidays and paid sick leave

• Gender-neutral parental leave

• Grandparent leave

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan with company matching

• Life and disability insurance

• Health and dependent care FSA

• Voluntary benefits (hospital, accident, critical illness)

• Employee Assistance Program (EAP)

• ARAG pre-paid legal services

• Nationwide pet insurance

• Cancer Care program

• Global business travel medical insurance

• Home office allowance

• Mobile phone reimbursement

• Wellness coach

• Wellness/gym reimbursement

• Fertility coverage

• Adoption & surrogacy reimbursement