Director – SGS Program Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for clients, ensuring their overall satisfaction.

• Oversee and manage all account and contractual elements, including planning, scheduling, coordination, quality assurance, confidentiality, and reporting on workload and financial outcomes.

• Administer an operating budget with profit and loss responsibility, encompassing monthly accruals as well as revenue and expense forecasts.

• Initiate, negotiate, and execute new projects to broaden the scope of engagement.

• Create and uphold project status reporting to effectively track, monitor, and ensure timely completion of contract deliverables.

• Collaborate with senior management to formulate and implement a strategic business plan.

• Monitor and relay progress to clients along with internal and external stakeholders.

• Identify and manage risks while maintaining consistent and effective communication.

• Participate in client stakeholder status meetings to present the results of contract work.

• Analyze and report on operational results and contract deliverables.

• Recognize gaps and suggest improvements for technology, processes, products, and services.

• Discover opportunities for value-added services for clients and stakeholders.

• Engage in quality management initiatives.

⛳️ Requirements

• BA/BS degree (preferably in Business, IT, Accounting, or Healthcare).

• At least 5 years of experience in client management, presentations, or supervisory roles.

• Minimum of 3 years of experience in Medicaid, Medicare, or Public Health.

• A general understanding of the Medicaid program, especially regarding coordination of benefits, coverage, and payment regulations is preferred.

• Proficient computer skills, including a strong command of Microsoft applications.

• Advanced technical knowledge is an advantage.

• Capability to manage relationships across task orders, various functional areas, and both physical and virtual environments.

• Willingness to travel up to 25% for client meetings, if necessary.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Access to technical credentials and certification programs.

• Work-life balance.

• Flexible vacation policy.

• Employer-matched 401(k) plan.

• Comprehensive health benefits package.

• Educational assistance programs.

• Leadership and technical development academies.