Director, Salesforce Platform Architecture – Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the design, construction, and implementation of Salesforce platforms throughout TKO.

• Take ownership of delivery for Sales and Guest Services on TKO Salesforce platforms.

• Translate enterprise technical vision into functional Salesforce capabilities.

• Oversee platform architecture, manage end-to-end roadmap delivery, and ensure application health and performance.

• Plan, scope, develop, test, and launch enhancements for Sales and Service from initial intake to production.

• Suggest and prioritize capability investments for Sales Cloud and Service Cloud product roadmaps.

• Manage system and data architecture, which includes object models, integration patterns, sharing, security, scalability, performance, and maintainability standards.

• Define and track application KPIs, such as consumption, performance, adoption, reliability, and overall value.

• Govern licenses, credits, APIs, storage, and other platform usage against entitlements.

• Collaborate with stakeholders to convert objectives into prioritized platform plans and release timelines.

• Set delivery standards, maintain estimation discipline, and enforce release governance.

• Manage delivery capacity among employees and contractors, eliminate obstacles, and balance enhancement tasks with project demands.

• Oversee technical debt, design choices, and architectural compromises.

• Ensure alignment with enterprise data architecture and security standards.

• Utilize performance and usage data to inform optimization, remediation, and roadmap strategies.

• Lead, mentor, and develop the Salesforce platform team.

• Act as the primary platform contact for stakeholders, sharing updates on roadmap, delivery status, risks, and trade-offs.

• Collaborate with vendors and implementation partners on delivery, support, and roadmap coordination.

• Report directly to the VP of Business Systems.

⛳️ Requirements

• Over 8 years of experience delivering on the Salesforce platform, including at least 5 years in an architecture and/or leadership role focused on delivery.

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

• In-depth, hands-on expertise in Sales Cloud and Service Cloud, covering configuration, data modeling, security and sharing, automation, and integrations.

• Proven experience managing system and data architecture on Salesforce, including integration patterns with external platforms and ensuring platform scalability and performance.

• Demonstrated experience managing end-to-end delivery processes — from intake and scoping to estimation, development, testing, release, and post-deployment support — using Agile or hybrid methodologies.

• Experience in defining and reporting on platform KPIs, such as monitoring license/API/storage consumption, performance, and adoption metrics.

• Proven ability to lead teams of administrators, developers, and/or contractors, with strong skills in stakeholder and vendor management.

• Awareness of security and compliance, including permission sets, role hierarchies, sharing models, and data governance practices.

• Excellent problem-solving, critical thinking, and communication skills for both technical and non-technical audiences.

• Salesforce Certifications: Application Architect and/or System Architect, Sales Cloud Consultant, and/or Service Cloud Consultant, Platform Developer.

• Experience in live events, sports, hospitality, media, or premium guest-experience sectors.

• Familiarity with marketing automation, CDP/identity solutions, CPQ, and integrations within the Salesforce ecosystem.

• Experience in scoping, developing, and delivering internal and external AI agents within Salesforce or using integrated AI tools.

• Experience operating within a DevSecOps model and collaborating with QA and security teams.

• Familiarity with Salesforce DevOps Center, Copado, or similar release management tools.

• Experience managing migrations or platform transitions along with the related change management processes.

• Willingness to travel occasionally for onsite support, projects, leadership offsites, workshops, training, conferences, and events.

🏝️ Benefits

• Occasional travel for onsite support, projects, leadership offsites, workshops, training, conferences, and events.

• Reasonable accommodations for qualified individuals with disabilities in accordance with the ADA and applicable state or local laws.