Director, Research

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee and manage a continuous program for player, market, and competitive research within RSI’s regulated markets.

• Maintain a scorecard that evaluates market share, feature and promotional parity, vendor and content exclusivity, competitive positioning, and player experience.

• Lead, develop, and supervise the Research team.

• Conduct research on brand perception, positioning, campaigns, and creative aspects in collaboration with Marketing.

• Validate product roadmap decisions and prioritize features using evidence from player and market research.

• Inform strategies regarding pricing, promotions, vendors, and content in partnership with the Commercial team.

• Design and execute both qualitative and quantitative research methods, including user testing, focus groups, moderated interviews, and player surveys.

• Identify player motivations, behaviors, needs, and pain points, translating these insights into actionable recommendations.

• Facilitate research presentations to Product, Marketing, Commercial, and other key stakeholders.

• Create a shared evidence base among Marketing, CRM, Product, Commercial, UX, Data/Analytics, Customer Support, and Design System teams.

• Set up and manage a centralized process for research request intake.

• Develop and uphold a framework for prioritizing research initiatives.

• Maintain a searchable database of research findings, competitive intelligence, and market insights.

• Schedule regular research and insights presentations at least on a monthly basis.

• Manage and brief external research agencies, data providers, and specialized vendors.

• Monitor vendor and content exclusivity, providing intelligence for vendor and commercial decisions.

• Collaborate with Analytics and Data Science to combine research with behavioral, operational, and performance data.

• Convey findings through reports, presentations, and collaborative sessions.

• Keep an eye on emerging trends in gaming, fintech, digital experiences, and related industries.

• Adjust research methodologies to accommodate regional and cultural differences across U.S. and international markets, especially in Latin America.

• Establish a company-wide repository of player, market, and competitive intelligence.

• Link research outcomes to acquisition, conversion, retention, and player value metrics.

⛳️ Requirements

• 8+ years of experience in player research, market research, consumer insights, user research, competitive intelligence, or a similar research field.

• Ideally experienced within the gaming, fintech, digital consumer products, or a comparable environment.

• Proficient in player, market, consumer insights, or related research domains.

• Capable of designing, conducting, analyzing, and applying qualitative and quantitative research to influence business decisions.

• Expertise in competitive analysis, market share tracking, benchmarking, and market intelligence.

• Proven track record of translating research into actionable insights for Marketing, Product, CRM, and Commercial teams.

• Experience collaborating with cross-functional teams and senior leadership.

• Familiarity with managing external research agencies, vendors, and data partners.

• Knowledgeable in evaluating vendor and content exclusivity and related market opportunities.

• Hands-on experience with research platforms such as UserTesting, Maze, Optimal Workshop, UserZoom, or similar solutions.

• Experienced in developing and managing research intake and prioritization processes.

• Strong written, verbal, presentation, and storytelling abilities.

• Ability to collaborate effectively with Design leadership and Design System teams.

• Familiarity with Figma libraries, design tokens, and pattern documentation is preferred.

• Strong analytical thinking and a genuine curiosity about player behavior, market dynamics, and business results.

• Ability to concurrently manage multiple research initiatives.

• Proficient in English.

• Willingness to travel occasionally, both domestically and internationally.

🏝️ Benefits

• Discretionary annual company bonus (Eligibility Varies by Role).

• 401(k) plan with a 100% company match on the first 4% contributed.

• Comprehensive medical coverage including HSA & FSA plans, dental, and vision insurance.

• Paid Time Off (Eligibility Varies by Role).

• Employee Assistance Program (EAP).

• Initiatives to promote work-life balance.

• Autonomy along with personal freedom and accountability.

• Opportunities for professional and personal growth.

• Supportive, people-oriented work environment.