Director, Project Management – Resource Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic direction for the Project Management Office and Resource Management Office supporting Logicalis Professional Services.

• Develop a scalable delivery operating model to enhance project predictability, customer satisfaction, portfolio visibility, financial performance, and resource utilization.

• Oversee project intake, assignment of project managers, resource qualification and scheduling, subcontractor coordination, project governance, financial oversight, and project closure.

• Establish decision-making authority, standards, accountability, and tailored governance across delivery stakeholders.

• Manage capacity and demand utilizing backlog, pipeline, resource availability, skills, utilization, and third-party capacity data.

• Own portfolio health reporting and executive governance across delivery, financial, customer, schedule, scope, resource, and quality metrics.

• Lead recovery efforts for projects that are high-risk or hold strategic significance.

• Set customer experience standards and act as the executive sponsor or escalation leader for high-risk projects.

• Govern project revenue, costs, budgets, estimate-to-complete, billing readiness, write-offs, change requests, and margin performance.

• Develop the PMO and RMO workforce strategy, capacity models, career trajectories, succession planning, hiring profiles, contractor utilization, and future skill requirements.

• Enhance the quality and timeliness of project, financial, customer, capacity, and resource data.

• Create and implement automation and AI roadmaps for PMO and RMO operations.

• Collaborate with sales, solution leaders, delivery practices, finance, customers, vendors, and company leadership on complex opportunities and delivery governance.

• Directly manage PMO Team Managers and Project Managers, including their hiring, training, work assignments, performance evaluations, and problem resolution.

⛳️ Requirements

• Bachelor's Degree in a relevant field; equivalent combinations are accepted.

• 12 or more years of progressively responsible experience in project, program, portfolio, professional services, or delivery operations.

• 7 or more years of leadership experience, including oversight of managers and geographically distributed teams.

• Demonstrated experience in leading a PMO, RMO, professional services operations function, or a similar delivery organization.

• Proven track record of overseeing project financial performance, resource capacity, delivery governance, customer escalations, and organizational improvement.

• Experience managing complex technology programs that involve contractual, budgetary, resource, vendor, and customer accountability requirements.

• Demonstrated success in enhancing project predictability, customer experience, margin protection, operational scalability, and executive visibility.

• Working knowledge of professional services commercial models, including fixed-fee, time-and-materials, staff augmentation, consumption-based, and subcontracted delivery.

• Strong executive communication skills and experience collaborating with senior customer and internal leadership.

• PMP or equivalent project/program management certification is preferred.

• PMP, PMI-PMOCP, Agile, Lean Six Sigma, ITIL, or resource management certification is advantageous.

• Ability to lead organizational change and promote the adoption of new processes, platforms, and methodologies.

• Strong analytical skills with a disciplined approach to metrics, data quality, forecasting, and continuous improvement.

🏝️ Benefits

• Bonus.

• Reasonable accommodations for individuals with disabilities.

• Equal opportunity, inclusion, and belonging.

• LogicalisUS Benefits Summary (specific benefits not provided in the posting).