Director, Project Management – Resource Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic direction for the Project Management Office and Resource Management Office that supports Logicalis Professional Services.

• Develop a scalable delivery operating model that enhances project predictability, customer experience, portfolio visibility, financial performance, and resource utilization.

• Oversee project intake, assignment of project managers, resource qualification and scheduling, coordination with subcontractors, project governance, financial oversight, and project closure.

• Establish decision rights, standards, and accountability across the PMO, RMO, engagement managers, practice leaders, sales, finance, delivery teams, partners, and customers.

• Build capacity and manage demand by utilizing backlog, pipeline, resource availability, skills, utilization, and third-party capacity data.

• Define and uphold differentiated project delivery governance based on value, risk, complexity, customer impact, delivery model, and contractual exposure.

• Oversee portfolio health reporting and executive governance across delivery, financial, customer, schedule, scope, resource, and quality indicators.

• Direct project recovery initiatives for high-risk or strategically significant engagements.

• Govern delivery involving strategic vendors, subcontractors, and acquired entities.

• Establish standards for customer experience and proactive communication practices with customers.

• Act as the executive sponsor or escalation leader for high-risk and strategically significant engagements.

• Collaborate with sales and delivery leaders to regain customer confidence when engagements face risks.

• Manage the operating performance of the PMO and RMO, including budgets, workforce planning, productivity, and cost management.

• Set governance for revenue, costs, budgets, estimates-to-complete, billing readiness, write-offs, change requests, and margin performance.

• Identify financial risks and spearhead corrective actions.

• Ensure that scope changes and customer requests are assessed and transformed into approved change orders when appropriate.

• Monitor third-party labor utilization, subcontractor performance, purchase-order coverage, and costs associated with external delivery resources.

• Provide executive-level portfolio reporting for informed decision-making and timely interventions.

• Develop a workforce strategy for the PMO and RMO, encompassing capacity models, career paths, succession planning, hiring profiles, contractor usage, and future skill needs.

• Create differentiated leadership capabilities among project coordinators, project managers, senior project managers, and program managers.

• Enhance scheduling accuracy, utilization, reliability of resource calendars, and continuity of delivery.

• Establish standards for subcontractor qualification, onboarding, performance, and replacement.

• Foster a culture of customer obsession, ownership, timely escalation, financial discipline, continuous improvement, and data-driven decision-making.

• Enhance the quality and timeliness of project, financial, customer, capacity, and resource data.

• Develop and implement automation and AI roadmaps for status reporting, meeting follow-ups, risk detection, resource recommendations, scope change identification, financial alerts, and project closure.

• Establish human review, data governance, access controls, and accountability concerning AI-enhanced processes.

• Measure adoption, productivity improvements, decision quality, customer impact, and financial value derived from platform and automation investments.

• Collaborate with sales, solution leaders, and delivery practices on complex opportunities and pre-sales delivery assumptions.

• Provide insights from project leadership into statements of work, delivery plans, resource models, dependencies, acceptance criteria, governance, and change-control provisions.

• Support integration, transition, and transformation initiatives that require cross-functional program leadership.

• Serve as a senior advisor to Services and company leadership for PMO and RMO matters.

• Directly supervise PMO Team Managers and Project Managers, including hiring, training, work assignments, performance evaluations, rewards, discipline, complaint resolution, and problem management.

• Promote the mission, values, customer service expectations, ethical conduct, and compliance with relevant laws and policies of Logicalis.

⛳️ Requirements

• Bachelor’s Degree in a relevant field; equivalent combinations will be considered.

• 12 or more years of progressively responsible experience in project, program, portfolio, professional services, or delivery operations.

• 7 or more years of leadership experience, including responsibility for managers and geographically distributed teams.

• Proven experience in leading a PMO, RMO, professional services operations function, or a similar delivery organization.

• Demonstrated responsibility for project financial performance, resource capacity, delivery governance, customer escalations, and organizational improvement.

• Experience in managing complex technology programs with contractual, budgetary, resource, vendor, and customer-accountability requirements.

• Proven success in enhancing project predictability, customer experience, margin protection, operational scalability, and executive visibility.

• Working knowledge of professional services commercial models, including fixed-fee, time-and-materials, staff augmentation, consumption-based, and subcontracted delivery.

• Strong executive communication abilities and experience interacting with senior customer and internal leadership.

• Project Management Professional (PMP) or an equivalent project/program management certification is preferred.

• Certifications in PMP, PMI-PMOCP, Agile, Lean Six Sigma, ITIL, or resource management are advantageous.

• A mindset focused on customer obsession and ownership.

• Strong financial and commercial acumen.

• Judgment at the portfolio level and proficiency in executive decision support.

• Capability to translate strategy into scalable operational processes and measurable results.

• Excellent communication, influence, negotiation, and conflict-resolution skills.

• Capacity to lead organizational change and enhance the adoption of new processes, platforms, and methodologies.

• Strong analytical skills with a disciplined approach to metrics, data quality, forecasting, and continuous improvement.

• Ability to attract, cultivate, hold accountable, and retain high-performing talent.

• Capacity to comply with applicable federal, state, and local laws and regulations as well as Logicalis policies.

🏝️ Benefits

• Bonus

• Equal Opportunity Employer

• Commitment to inclusion and belonging

• Reasonable accommodations for individuals with disabilities