Director, Project Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Bidgely's most critical and intricate customer engagements as the senior program owner from the onboarding phase through to launch.

• Take responsibility for the delivery outcomes of strategic, high-ACV customer engagements.

• Lead executive steering committees and manage relationships with senior stakeholders.

• Act as the primary escalation point and trusted advisor for customer leadership teams.

• Coordinate cross-functional delivery teams including Engineering, Product, Delivery, and Sales.

• Convert business requirements into actionable implementation plans and solution design strategies.

• Supervise project financials, which encompass cost tracking, budget management, and margin analysis.

• Represent Bidgely during executive business reviews and strategic account sales presentations.

• Contribute to the review of contracts, statements of work, and proposals for complex agreements.

• Manage portfolio-level reporting and forecasting for delivery timelines, revenue, margin trends, and resource allocation.

• Collaborate with the VP of Customer Onboarding on financial planning at the portfolio level.

• Define and communicate portfolio-level KPIs to executive leadership.

• Assess customer sentiment and health throughout and beyond the onboarding process.

• Own and enhance the implementation methodology, tools, and training curriculum.

• Manage initiatives aimed at cross-functional improvements related to implementation success and quality.

• Collaborate with Sales leadership on structuring and scoping deals for strategic pursuits.

• Report directly to the VP of Customer Onboarding.

⛳️ Requirements

• 10-15 years of experience in program or project management within a SaaS environment.

• Proven history of leading strategic, complex, high-touch enterprise engagements.

• Previous experience at a utility, utility software/technology company, or consulting firm serving utility clients.

• Expertise in leading executive steering committees and maintaining senior stakeholder relationships on complex, multi-workstream programs.

• Strong functional management and customer relationship skills.

• Proficient in translating business requirements into implementation and solution design decisions.

• Experience managing cross-functional teams across Engineering, Product, Delivery, and Sales.

• Proven experience in overseeing project financials, including budget management, margin analysis, and cost tracking.

• Skilled in building and maintaining portfolio-level reporting, KPIs, and forecasting models.

• Experience driving large internal programs from start to finish, including change management and employee adoption.

• Familiarity with Agile software development methodologies and cloud-based B2B implementations.

• Excellent written and verbal communication skills, coupled with a strong executive presence.

• Highly organized, collaborative, and proactive, with a customer-first approach.

• PMP certification is preferred.

• A passion for or experience in the energy or energy efficiency sector is preferred.

• Must be authorized to work in the United States without visa sponsorship.

🏝️ Benefits

• Medical, Dental, and Vision insurance from day one.

• HSA, FSA, and DCFSA plans.

• 401(k) plan.

• Flexible paid time off.

• Annual wellness stipend.

• Annual professional development stipend.

• Paid parental leave.

• Mental health and wellness resources for you and your family.

• Preferred pricing on entertainment, technology, and insurance products.

• Access to mentorship from experienced industry leaders.

• Remote-friendly scheduling tailored to your preferred working style.

• Paid time off to volunteer for causes that matter to you.

• Discretionary annual bonus.

• Equity.