Director, Program Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage program management systems and tools, collaborating with Finance, Account Management, and Sales to address data discrepancies.

• Work alongside Account Services on recurring revenue reporting cycles, ensuring precise and prompt visibility into new business, cancellations, and revenue changes.

• Evaluate operational systems and workflows to pinpoint bottlenecks, inefficiencies, and opportunities for optimization.

• Execute continuous improvement strategies aimed at reducing costs, boosting productivity, and enhancing operational performance.

• Create and document operational playbooks, standard operating procedures (SOPs), and templates.

• Provide training to cross-functional teams on process adoption and compliance.

• Drive change management across departments and promote the adoption of new processes and tools.

• Monitor revenue risks and escalate issues to the appropriate stakeholders.

• Collaborate with Finance on monthly billing reconciliation to ensure accurate revenue representation across systems.

• Present regular updates on program health, status, risks, and key milestones.

• Lead planning for issue mitigation and conduct root-cause analysis for escalated issues.

• Organize retrospectives and communicate findings with relevant stakeholders.

• Discover opportunities for enhancing processes and standards.

⛳️ Requirements

• A Bachelor's degree or an equivalent combination of education and experience.

• Over 10 years of progressive experience in program management, operations, or PMO leadership.

• Demonstrated experience in delivering strategic projects and programs, preferably within an advertising or agency setting.

• Advanced skills in reporting and program-level financial management.

• Strong understanding of RFPs and rate cards.

• Ability to quickly provide guidance on complex estimates and timelines, even with limited information.

• Advanced skills in risk management and stakeholder management.

• Capability to manage high-complexity, high-visibility projects and mentor others through uncertainty.

• Excellent team-building skills and the ability to establish strategic cross-functional partnerships.

• Familiarity with SalesForce, Monday.com, or similar tools is advantageous.

🏝️ Benefits

• An equal opportunity employer dedicated to diversity and inclusion in the workplace.

• The employer will not require candidates to purchase equipment as a condition of employment.

• No paperwork is needed prior to an offer being made within the Paylocity system.