Director – Program Excellence

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Lead the design and execution of scalable operating models that facilitate growth and enhance operational efficiency.

• Drive ongoing improvement initiatives across client programs utilizing data and analytics.

• Collaborate with senior business leaders to prioritize and implement strategic initiatives.

• Oversee capacity planning, resource distribution, and performance optimization within delivery teams.

• Develop and monitor KPIs and SLAs to ensure operational excellence.

• Guide change management efforts and the adoption of new processes, tools, and technologies.

• Provide advisory support to internal and external stakeholders through structured data analysis.

• Lead and mentor operations and program managers.

• Serve as an escalation point for operational challenges.

• Work alongside solution design and client services to implement customized recruitment solutions.

• Promote standardization and consistency across accounts.

• Represent operations in cross-functional leadership forums and contribute to enterprise-wide initiatives.

• Offer guidance, conduct performance evaluations, and support professional development for managers and individual contributors.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree is required.

• Post-graduate degree is preferred.

• At least 5 years of experience in talent solutions, operations, or program management.

• Experience in managing executive stakeholders.

• Proven success in leading large-scale operational initiatives and managing cross-functional teams.

• Familiarity with recruitment technologies, such as ATS and CRM.

• Experience with data analytics tools.

• Strong foundation in continuous process improvement methodologies, including Lean or Six Sigma.

• Excellent analytical and problem-solving skills.

• Exceptional communication and stakeholder management capabilities.

• Ability to manage multiple initiatives concurrently in a fast-paced environment.

• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and Visio.

• English language proficiency is required.

• Candidates must be located in the United States.

🏝️ Benefits

• Full-time position (40 hours per week).

• Remote work opportunities for candidates in the US.

• Equal opportunity employer.

• Accommodations available throughout the application and interview process.

• Opportunities for professional growth.

• Leadership and mentoring opportunities.

• Performance reviews and support for professional advancement.