Director, Partnerships – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of every fintech partnership from start to finish, encompassing resellers, referral partners, vendors, as well as core, SSO, and SDK integration partners.

• Act as the main point of contact and project manager for partners across business, technical, project, and executive levels.

• Evaluate partner health through regular check-ins, quarterly business reviews (QBRs), and scorecards; implement governance, roadmaps, service level agreements (SLAs), and escalation procedures.

• Collaborate with marketing, sales, engineering, delivery, and partner resources to enhance lead generation, secure booked deals, and ensure successful implementations.

• Manage partner integrations as a program manager, outlining the scope, overseeing dependencies, and adhering to established timelines.

• Supervise core banking, SSO, and SDK integrations that link Nuuvia’s youth banking experience with financial institutions.

• Actively troubleshoot integration challenges and take ownership of their resolution.

• Oversee new integration projects from initial discussions to final launch.

• Expand the shared-client pipeline through coordinated co-selling initiatives and support for high-value opportunities.

• Monitor renewals and identify at-risk accounts; promote expansion and cross-selling of Biz Kids and card management solutions.

• Collaborate with Marketing on campaigns, marketplace listings, and enhancing ecosystem visibility.

• Identify, source, evaluate, negotiate, and activate new partnership agreements.

• Manage referral, reseller, co-sell, and vendor contracts through to execution with Finance and legal counsel.

• Ensure inclusion in partner marketplaces and preferred vendor programs.

• Develop and formalize Nuuvia’s partner program, including tiering, engagement models, incentives, onboarding, and enablement.

• Create standardized partner playbooks, processes, and tools.

• Define and report key performance indicators (KPIs) for partner pipeline, revenue, integration delivery, retention, and return on investment (ROI).

• Collaborate with Finance on forecasting, budgeting, and ROI analysis.

• Assist with business needs including presentations, process documentation, and implementation calls.

⛳️ Requirements

• 7–10+ years of experience in partnerships, alliances, partner operations, or business development within the fintech, banking technology, or payments sectors.

• Direct experience with core banking providers, digital banking platforms, or card and payments providers.

• Technical proficiency with APIs, core integrations, SSO, and SDKs, sufficient to follow code changes and pose relevant questions to Engineering.

• Proven ability in sourcing, evaluating, negotiating, and activating referral, reseller, co-sell, or vendor agreements.

• Experience in expanding shared pipelines and driving renewals with community banks and credit unions.

• Strong negotiation, problem-solving, and executive communication skills.

• Self-motivated individual who thrives with minimal structure and takes ownership from strategy through to execution.

• Bachelor’s degree in business, finance, technology, or a related field is preferred.

• Experience as a program manager or technical program manager in multi-party integrations.

• Experience in creating a partner program from the ground up in a venture capital or private equity-backed, growth-stage company.

• Familiarity with digital banking, financial literacy, or consumer deposit products.

🏝️ Benefits

• Competitive salary and bonus structure.

• Comprehensive benefits package including health, dental, and 401(k).

• Dynamic work environment with enthusiastic, driven colleagues.

• A visible, high-impact role in developing Nuuvia’s partner ecosystem.

• Opportunity to influence the future of youth banking.