Director, Operations Support

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead, manage, and establish objectives for teams dedicated to initiatives and activities that enhance efficiencies, optimize systems and processes, and uphold quality.

• Provide leadership, vision, and direction for assigned teams while making decisions at the group level.

• Identify team priorities in alignment with organizational values and deliverables.

• Develop, coach, and inspire staff.

• Create and manage departmental budgets, including forecasting and variance analysis.

• Spearhead process improvements, root cause analysis, system enhancements, re-engineering, and continuous improvement initiatives.

• Guide subject matter experts and analysts in support of business initiatives, production problem resolution, system enhancements, and configurations.

• Oversee enterprise and departmental project delivery, which includes business case development, ROI analysis, planning, business analysis, and project management.

• Supervise the optimization of systems, processes, workflows, and call-center workforce planning.

• Ensure the integrity and functionality of departmental business applications and processes.

• Oversee system administration, configuration coding, and application configuration.

• Assist with product implementation and enhancements.

• Research and evaluate technology and systems to ensure sufficient application support.

• Lead quality programs, training, and the development and documentation of policies and procedures, including external audit programs.

• Act as the business owner for the Clinical Cod Reporting Team (CCR) and related corporate, divisional, and departmental initiatives.

⛳️ Requirements

• Bachelor’s Degree in a relevant field.

• Alternatively, 12 years of experience managing a multifunctional operational area or in IS application/software development.

• A preference for 7 years of leadership experience.

• A preference for 10 years of experience managing a multifunctional operational area or in IS application/software development.

• Experience in application management, business management, continuous improvement processes, operations management, process improvements, process optimization, program management, project management, and supply chain management (SCM).

🏝️ Benefits

• Work-life balance, flexibility, and autonomy.

• Medical, dental, and vision coverage.

• Health and wellness programs.

• Parental leave and support.

• Adoption and surrogacy assistance.

• Career development programs.

• Tuition reimbursement for continued education.

• 401(k) match, including an annual company contribution.

• Paid Time Off (PTO).

• Annual Incentive Bonus based on the achievement of corporate goals and individual performance.