Director, Operations Readiness

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and take ownership of the Standard Operating Model (SOM) Governance capability within Operations Readiness.

• Create, implement, and enhance a scalable enterprise governance framework.

• Promote the adoption and accountability of standardized operating models, processes, and governance practices.

• Establish and uphold enterprise process taxonomy, hierarchy, governance standards, and documentation.

• Collaborate with functional leaders to pinpoint discrepancies between standardized operating models and client or operational processes.

• Develop governance mechanisms for process changes, exceptions, approvals, and change control.

• Oversee the implementation, maturation, governance, and utilization of Orbus as an enterprise process and architecture capability.

• Set standards for documenting, maintaining, and utilizing business processes and related information in Orbus.

• Align process architecture with enterprise transformation priorities across Technology, Operations, Data, and other stakeholders.

• Lead enterprise process improvement, governance, and transformation initiatives across various functions.

• Evaluate current-state processes and identify gaps, risks, redundancies, and opportunities for standardization.

• Convert strategic priorities into governance models, operating structures, and execution plans.

• Assist in client and operational gap assessments.

• Formulate adoption strategies for SOM governance, Orbus, standardized processes, and innovative working methods.

• Establish change-control practices and facilitate communication, education, and stakeholder engagement.

• Measure and convey progress, adoption, risks, gaps, and opportunities to senior leadership.

• Act as a strategic partner across Operations, Technology, Data, AI/automation, and other enterprise functions.

• Influence senior leaders, present recommendations and risks, and guide initiatives through implementation, adoption, and ongoing governance.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.

• Extensive progressive experience in business architecture, process excellence, operational excellence, enterprise transformation, governance, enterprise PMO, technology transformation, or a related field.

• Proven leadership experience managing complex, cross-functional initiatives.

• Experience in developing or managing enterprise governance models, standardized processes, operating models, or transformation frameworks.

• Strong capabilities in process improvement and process management.

• Experience in assessing current-state processes and designing scalable future-state solutions.

• Ability to independently manage complex initiatives in ambiguous situations.

• Excellent executive communication, presentation, and stakeholder management skills.

• Ability to influence senior leaders and achieve cross-functional alignment without solely relying on direct authority.

• Strong analytical, problem-solving, organizational, and decision-making abilities.

• Capability to translate strategy into practical execution and measurable outcomes.

• Ability to work effectively in a remote environment, with travel as necessary, up to approximately 25%.

• Must reside in and be authorized to work in the United States.

• Preferred: Experience in healthcare, healthcare revenue cycle management, or healthcare operations.

• Preferred: Familiarity with Orbus or similar enterprise architecture, business architecture, or process management platforms.

• Preferred: Experience with Epic or other enterprise healthcare technology platforms.

• Preferred: Background in enterprise, business, or process architecture.

• Preferred: Experience with large-scale enterprise transformation or operating models.

• Preferred: Expertise in organizational change management and enterprise adoption.

• Preferred: Experience connecting operational processes with technology, data, automation, or AI-enabled transformation initiatives.

• Preferred: Experience in operational or client gap assessments.

• Preferred: Professional certifications such as PMP, Lean Six Sigma, enterprise/business architecture, change management, or related fields.

🏝️ Benefits

• Comprehensive healthcare benefits.

• Paid time off.

• Retirement benefits.

• Well-being programs.

• Investment in professional development.

• Support for professional certification relevant to the associate’s field.

• Tuition reimbursement.

• Quarterly and annual incentive programs.

• Opportunities for remote work.

• Travel as needed, up to approximately 25%.