Director, Operations – Campus & Corporate Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer strategic leadership and operational guidance across various client locations and service lines.

• Oversee and assist Area General Managers, District Managers, Resident District Managers, and site leadership teams.

• Establish and nurture executive-level client relationships to enhance retention, satisfaction, and sustainable growth.

• Enhance financial performance through budget oversight, forecasting, cost management, and profitability strategies.

• Collaborate with Business Development teams on new business ventures, contract renewals, service expansions, and client presentations.

• Manage new account launches, transitions, and initiatives for operational improvement.

• Advocate for health, safety, compliance, and risk management programs.

• Evaluate operational and financial data to uncover trends and opportunities for continuous improvement.

• Foster talent development, succession planning, employee engagement, and performance management.

• Ensure compliance with Sodexo standards, contractual commitments, and client expectations across all accounts.

• Report directly to the Vice President of Operations.

• Travel to client sites across Ontario and other regions as necessary.

⛳️ Requirements

• Minimum of 10 years of progressive operations leadership experience in food services, facilities management, workplace experience, education, healthcare, hospitality, or corporate sectors.

• Post-secondary education in Business, Hospitality, Facilities Management, Engineering, or a related field; equivalent experience may be accepted.

• Proven track record of successfully managing multi-site operations, large budgets, and achieving strong financial and client outcomes.

• Experience in both unionized and non-unionized environments.

• Strong business acumen, financial management, strategic planning, and project management capabilities.

• Outstanding relationship-building, communication, presentation, and influencing abilities.

• Demonstrated success in developing leaders and assembling high-performing teams.

• Proficiency in Microsoft Office Suite and business reporting tools.

• Preference for candidates located in the Greater Toronto Area.

• Willingness to travel up to 50% of the time, including overnight travel as needed.

• Bilingualism in English and French is an asset.

• Proficiency in the English language is required.

🏝️ Benefits

• Eligibility for annual incentive bonuses.

• Flexible work environment.

• Competitive compensation package.

• Comprehensive employee benefits.

• Access to training and development programs.

• Numerous opportunities for career growth.

• Commitment to corporate responsibility and sustainability initiatives.

• Dedication to employment equity and diversity.

• Accommodations available upon request during the selection process.