Director of Warehouse Operations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take charge of the daily and strategic performance management of all 3PL partners involved in warehousing and fulfillment operations.

• Develop, monitor, and standardize Key Performance Indicators (KPIs) across all 3PL locations.

• Conduct performance evaluations, audits, and business reviews in collaboration with 3PL leadership.

• Ensure adherence to contractual commitments and Service Level Agreements (SLAs); initiate corrective measures as necessary.

• Act as the primary point of escalation for any operational, service, or execution challenges.

• Manage cycle count initiatives, physical inventory checks, reconciliations, and investigations into variances.

• Lead root-cause analysis and implement corrective actions for issues related to inventory discrepancies, shrinkage, damage, and loss.

• Oversee the health of inventory, focusing on aging products, excess stock, damaged goods, and their appropriate disposition.

• Collaborate with Planning and Finance teams to verify inventory levels and facilitate financial close and audit preparedness.

• Enhance inventory visibility, traceability, and system integrity across Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), and reporting platforms.

• Standardize operational procedures, reporting formats, and workflows across all 3PL sites.

• Ensure uniformity in inbounding, storage, picking, packing, and shipping processes.

• Assist in capacity planning, readiness for peak seasons, and contingency strategies.

• Validate outputs from WMS and Transportation Management Systems (TMS), including reporting and system interfaces.

• Create executive-ready dashboards and comprehensive reports.

• Work in collaboration with Supply Chain Planning, Transportation, Customer Service, Finance, and Distribution teams.

• Translate operational realities into actionable insights and recommendations for senior management.

• Drive continuous improvement initiatives aimed at enhancing service levels, cost-effectiveness, throughput, operational discipline, inventory precision, and process adherence.

⛳️ Requirements

• Bachelor’s degree in Supply Chain, Operations, Business, or a related discipline.

• 8–12+ years of experience in distribution, logistics, or 3PL management.

• Proven track record in managing outsourced warehousing or multi-site logistics networks.

• Strong comprehension of warehouse operations, inventory control methodologies, and WMS/ERP systems.

• Demonstrated ability to hold external partners accountable to established performance metrics.

• Excellent analytical, communication, and leadership abilities.

• Willingness to travel frequently to 3PL locations.

🏝️ Benefits

• Willingness to travel frequently to 3PL locations.