Director of Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead projects and train personnel involved in supporting current strategic initiatives.

• Identify and pursue new program and location opportunities based on industry trends and market demand.

• Recruit and manage personnel necessary for the implementation of strategic programs, ensuring performance levels that meet or exceed client expectations.

• Increase division revenue and presence through successful program launches and expansion efforts.

• Ensure timely and budget-conscious deployment of new client training programs across all segments.

• Utilize program/project management best practices to monitor milestones, activities, and deadlines.

• Track key performance indicators, including student testing pass rates, client and student surveys, and operational expenses.

• Support the implementation of departmental policies and procedures alongside CDL and Operations teams.

• Assist in the recruitment, onboarding, and training of essential program staff.

• Create effective training programs and provide coaching and mentorship to staff.

• Develop and implement account strategies to nurture and expand key client relationships.

• Maintain regular communication with clients, address service issues, and act as the primary contact for strategic accounts.

• Identify growth opportunities within existing accounts to boost revenue and market share.

• Collaborate with sales, marketing, product, and customer success teams to enhance engagement and retention.

• Contribute programmatic insights for strategic planning and AT program execution.

• Assess market viability and program value to optimize ROI.

• Build relationships with clients, staff, industry influencers, and strategic partners.

• Offer coaching and feedback on sales strategies and tactics.

• Generate and analyze operational reports, providing insights to executive leadership.

• Act as a subject matter expert on AT program initiatives.

• Ensure training locations are equipped with the necessary supplies and resources.

⛳️ Requirements

• Associate degree from an accredited institution.

• Minimum of 3 years of experience in customer/client account management.

• At least 3 years of operational management experience, preferably with direct educational management experience.

• Experience in overseeing multiple sites.

• Familiarity with standard concepts, practices, and procedures in adult education.

• Exceptional written and oral communication skills.

• Knowledge and application of core program/project management methodologies, techniques, and best practices.

• Strong leadership, problem-solving, and analytical abilities.

• Intermediate proficiency in MS Office Suite products.

• Ability to quickly adapt and respond to changes in environment and priorities.

• Capacity to encourage cooperation and collaboration from AT leadership and other departments.

• Excellent skills in word processing, database management, and graphic design.

• Strong interpersonal, organizational, and planning skills.

• Ability to manage multiple projects concurrently.

• Capacity to operate confidently and gracefully in a dynamic and flexible environment.

• Ability to extract and analyze data for informed decision-making.

• Collaborate effectively across the matrix organization to achieve division goals.

• Bachelor's degree from an accredited institution is preferred.

• A Master's degree is preferred.

• Previous experience as a campus and/or department manager in a proprietary education setting is preferred.

• Familiarity with academic and administrative platforms or other industry-related software is preferred.

• Understanding of regulatory compliance guidelines in the education sector or a related field is preferred.

• Experience managing a P&L is preferred.

• Experience in effective onboarding, training, and development of instructional staff is preferred.

• Ability to occasionally lift and/or move up to 25 pounds.

• Prolonged periods of sitting at a desk and working on a computer.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching contributions.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• Supportive and inclusive company culture.