Director of Space Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and achieve the annual revenue objectives for the Space pod/domain.

• Foster net new revenue, expansions, and cross-sales in collaboration with Account Executives and Mission Directors.

• Guarantee pipeline coverage and maintain forecasting accuracy.

• Work alongside Marketing and Business Development to enhance pipeline coverage and develop deal materials.

• Manage domain bookings, renewals, and expansions effectively.

• Oversee domain-level gross profit margins while balancing time-to-value with margin goals.

• Collaborate with Finance, RevOps, and Delivery leadership on staffing models, contract adjustments, revenue recognition, and margin reporting.

• Ensure exceptional delivery across domain programs.

• Act as the escalation point for delivery or customer-related risks.

• Ensure Mission Directors effectively manage onboarding, adoption, and renewals.

• Build, maintain, and develop Mission Directors and the supporting domain team.

• Address issues related to burnout, performance gaps, and staffing risks.

• Approve and prioritize staffing requests for the domain.

• Lead efforts across Sales, Delivery, Product, and Operations.

• Align the efforts of Account Executives, Mission Directors, Delivery teams, and Product teams.

• Represent the domain in executive reviews, QBRs, and strategic planning discussions.

• Achieve results related to revenue, growth, margin, customer satisfaction, government performance, renewal rates, forecasting accuracy, and personnel retention metrics.

⛳️ Requirements

• Active Top Secret Clearance or the ability to obtain it is mandatory.

• Experience relevant to the scope of domain responsibility is essential.

• Capability to manage domain-level P&L, achieve revenue targets, maintain gross profit margins, and ensure sustainable growth.

• Proven ability to drive new revenue, expansions, cross-sales, bookings, renewals, and pipeline forecasting.

• Competence in managing delivery quality, customer satisfaction, risk, onboarding, adoption, and renewals.

• Skill in building, retaining, and developing high-performing teams.

• Proficient in approving staffing models and requests while balancing growth, margin, and delivery quality.

• Ability to lead efforts across Sales, Delivery, Product, and Operations.

• Capacity to align the work of Account Executives, Mission Directors, Delivery teams, and Product teams.

• Willingness to travel frequently (estimated 25–50%).

🏝️ Benefits

• Medical/Dental/Vision coverage.

• Premiums are fully covered by the Company.

• Health Savings Account.

• Life Insurance.

• Disability Insurance.

• 401k Retirement Plan.

• Company Stock Options.

• Home Office Budget.

• Flexible Time Off (FTO).

• Federal Holidays.

• One week off for Thanksgiving.

• Two weeks off for Christmas and New Year’s.

• Paid Parental Leave.

• Reimbursement for approved training and subscriptions.

• Coverage for conferences, including travel, lodging, and fees.