Director of Quality Assurance

This is a fully remote position, open to applicants in Bulgaria, +5 more countries.

📋 Description

• Create and uphold a cohesive quality strategy that aligns with both organizational and product objectives.

• Establish QA standards, processes, tools, and governance frameworks across all product lines.

• Spearhead quality enhancement initiatives, audits, and transformation programs.

• Promote the use of AI/ML-driven quality, testing, and risk-assessment tools.

• Define, monitor, and report on quality metrics including defect rates, release stability, automation effectiveness, and customer-reported issues.

• Generate executive-level quality reports and dashboards for C-suite leadership.

• Provide dotted-line leadership to approximately 150 QA and Automation QA professionals across 10 geographically distributed product teams.

• Mentor QA managers, leads, and senior engineers while developing competency frameworks.

• Supervise functional, regression, integration, performance, security, and automated testing practices.

• Enhance automation strategies and frameworks that support CI/CD pipelines and modern engineering delivery models.

• Lead the integration of AI-assisted testing, generative AI tools, intelligent automation, and predictive quality insights.

• Ensure alignment on release criteria, quality gates, and readiness standards.

• Collaborate with Engineering and Product teams to enhance release stability, predictability, and performance.

• Manage defect detection and quality-risk visibility throughout the Software Development Life Cycle (SDLC).

• Engage in critical release reviews, escalations, and post-release assessments.

• Partner with Product Management to ensure requirements are testable and quality expectations are clearly defined.

• Work closely with Customer Support, Customer Success, Sales, Pre-Sales, and Services during issue resolution and customer-critical engagements.

• Communicate quality risks, priorities, and metrics to stakeholders and executive leadership.

• Enhance customer retention and competitive positioning through improved product quality and reliability.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

• Over 10 years of experience in QA, Quality Engineering, or Software Testing.

• At least 7 years in QA leadership roles with accountability across multiple products and international teams.

• Proficiency with automation frameworks, CI/CD pipelines, and modern SDLC methodologies.

• Proven capability to lead in a matrixed or dotted-line organizational structure.

• Demonstrated experience with AI-assisted testing or ML-driven quality tools.

• Strong communication and collaboration skills across technical and business domains.

• A strong passion for quality, innovation, efficiency, and ongoing improvement.

• Experience in preparing and delivering reports and insights to C-level executives.

• Preferred: Experience in SaaS, cloud platforms, or enterprise software.

• Preferred: Knowledge of generative AI, predictive analytics, or intelligent automation technologies.

• Preferred: Experience in large-scale QA modernization and organizational change initiatives.

• Resume and application must be submitted in English.

• Successful completion of relevant criminal, education, and identity background checks is mandatory.

🏝️ Benefits

• Equal opportunity employment.

• Employment offers are contingent upon the successful completion of applicable criminal, education, and identity background checks.

• Global “A-Team” culture that emphasizes innovation, accountability, impact, ownership, resilience, adaptability, and continuous improvement.