Director of Project and Program Management

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take charge of the Technical Project Management Office within Workplace Management Technology.

• Directly oversee Project/Program Managers, set objectives, conduct one-on-one meetings, manage performance, mentor team members, and handle hiring and staffing decisions.

• Enhance team capabilities and bench strength, identify utilization gaps, and redistribute workloads as necessary.

• Establish uniform project/program management standards for status reporting, risk/issue escalation, and stakeholder interactions.

• Manage backlog prioritization and sequencing frameworks, which include scoring criteria and prioritization decisions.

• Oversee end-to-end delivery tracking for milestones, dependencies, risks, and statuses across ongoing initiatives.

• Ensure that ROI, business cases, and value assumptions are documented during the requirements/intake handoff process.

• Refine delivery operating mechanics, encompassing SDLC/ADLC checkpoints, governance gates, and reporting templates.

• Represent the PMO in leadership and governance forums, providing data-backed portfolio status, risks, and resourcing updates.

• Collaborate with Product Management and Product Operations on the intake-to-delivery transitions.

• Cultivate relationships with Product, Engineering, and business stakeholders to address dependencies and facilitate delivery.

• Manage portfolio-level executive reporting and delivery dashboards.

• Identify systemic delivery bottlenecks and implement process improvements.

• Embrace and lead the use of AI tools, pilot high-value delivery use cases, scale successful workflows, and advocate for AI-enhanced working methods.

• Balance AI-driven efficiency with data integrity, governance, and source verification.

⛳️ Requirements

• 7-10+ years of experience in project/program management.

• 3+ years in a leadership role within a PMO or managing a team of project/program managers.

• Proven experience in managing backlog/portfolio prioritization frameworks and delivery governance at scale across multiple concurrent workstreams.

• Experience in people management, including performance management, coaching, and team development.

• Strong expertise in SDLC/Agile delivery models, including sprints, releases, and gates, within a matrixed organization.

• Exceptional executive communication skills.

• Detail-oriented and rigorous, with the ability to hold a team accountable for process and data quality.

• Practical familiarity with AI tools, including generative AI assistants and AI-enabled reporting/analysis tools.

• Proven success in utilizing AI tools to enhance personal or team productivity.

• Must possess authorization to work in the United States without sponsorship.

• PMP, PgMP, SAFe, or equivalent project/program management certification is preferred.

• Experience in real estate, workplace management, facilities technology, or enterprise SaaS product organizations is preferred.

• Familiarity with Agent-centric development practices is preferred.

• A history of building or advancing ROI/business-case discipline within a requirements or intake process is preferred.

• Experience leading AI adoption or digital efficiency initiatives, including change management, is preferred.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and company holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.