Director of Product Management – MSP

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the MSP product strategy, roadmap, pricing, packaging, and product launches.

• Base product strategy on market research, customer insights, and competitive assessments.

• Establish success metrics and evaluate adoption, operational effectiveness, and business outcomes.

• Lead the integration roadmap between PSA and RMM platforms.

• Collaborate with Operations to prioritize automation efforts that lower cost-to-serve while ensuring service quality.

• Conduct customer interviews, participate in sales calls, and gain insights directly from MSP partners.

• Shape pricing and packaging strategies utilizing business cases, customer feedback, and unit economics.

• Work alongside Marketing, Sales, and Customer Success to launch products and enhance adoption.

• Recruit, mentor, and develop product managers.

• Establish a product development process with Engineering that balances speed and quality.

• Draft requirements, conduct discovery calls, and formulate pricing recommendations.

⛳️ Requirements

• 8+ years of experience in product management.

• A minimum of 3 years in developing products targeted at or utilized by managed service providers (MSPs).

• Profound understanding of MSP revenue generation and service delivery.

• Experience in leading teams, ideally product managers; leadership experience in Engineering, technical, or Operations teams is also valued.

• Proven experience in taking AI or LLM-based features to production, or a strong comprehension of effective implementation.

• Knowledge of the MSP technology landscape, including PSA, RMM, and IT documentation tools.

• Practical experience with ConnectWise, Autotask/Datto, HaloPSA, N-able, NinjaOne, and Kaseya is advantageous.

• Experience working within an MSP or IT service provider is beneficial.

• Experience in creating technology-enabled service products that leverage automation to enhance gross margin is a plus.

🏝️ Benefits

• Complete ownership of the MSP product line, covering strategy, roadmap, pricing, packaging, and launches.

• Direct engagement with MSP owners and technicians.

• Rapid visibility into impact through real tickets, outcomes, and profit margins.

• Opportunity to develop and grow a product team.

• An executive team dedicated to the MSP market, facilitating quick decision-making.

• Flexibility to incorporate AI into work and product development.