Director of Product – External Experiences

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Develop a long-term product strategy for the .org online presence, marketing technology, and sponsorship initiatives.

• Analyze external audience journeys to pinpoint duplicated pathways, handoffs, and points of friction.

• Advise on whether to build, purchase, repurpose, consolidate, redesign, postpone, or retire products based on audience impact, cost, risk, and lifecycle status.

• Lead a team focused on external product domains, establishing ownership, priorities, and performance expectations.

• Create a product practice that emphasizes consistent discovery, prioritization, experimentation, adoption measurement, and release standards.

• Mentor team members to autonomously manage significant products and make informed trade-offs.

• Oversee product strategy for sponsorship programs in collaboration with Finance, Payments & Financial Infrastructure, and Development.

• Design clear, accessible, secure, and measurable sponsorship and donation processes.

• Establish sponsorship program outcomes and communicate results to leadership.

• Collaborate with engineering on feasibility assessments, estimates, architecture, and decisions regarding external platforms.

• Guide commitments from discovery to release, ensuring completion evidence is agreed upon before deadlines are set.

• Ensure launch readiness by addressing user acceptance, accessibility, privacy and consent, performance, content quality, support knowledge, and ownership.

• Share accountability for the Product & Experience budget and make investment trade-offs transparent.

• Allocate resources toward the highest-value outcomes and escalate significant decisions with recommendations.

• Establish standards for accessibility, privacy and consent, content quality, search visibility, analytics, and brand consistency.

• Define and report on outcomes such as audience reach, conversion rates, sponsorship and donation results, and trust metrics.

• Consolidate external experience tools and vendors, retiring products that no longer justify their costs.

• Utilize approved AI tools for research, content creation, experimentation, and analysis, ensuring review, data protection, and human accountability.

• Manage professional teams comprising individual contributors and/or supervisors.

• Engage in recruitment and selection, provide training and mentorship, support career development, and participate in performance management.

• Offer timely coaching and feedback while creating challenging development opportunities.

⛳️ Requirements

• A bachelor's degree from an accredited college or university, ideally in a relevant field of study.

• At least ten (10) years of pertinent professional experience, including leading and managing complex initiatives or programs with outcome-oriented deliverables.

• An equivalent combination of education and experience will be considered.

• A minimum of three (3) years in a managerial role.

• Preferably eight (8) or more years of progressively responsible experience in product management, product strategy, digital experience, or similar roles, or equivalent proof of sustained scope and impact.

• Five or more years of experience leading product managers, designers, or multidisciplinary product teams.

• Proven experience in delivering and operating external-facing digital products, such as websites, content management systems, marketing technologies, donation or e-commerce processes, or subscription and sponsorship programs.

• Experience managing a product budget and making investment trade-offs with measurable outcomes.

• A working knowledge of accessibility, privacy and consent regulations, and analytics for public-facing audiences.

• Excellent written, facilitation, and executive communication skills.

• A personal commitment to Young Life's Christian mission along with adherence to required staff statements and policies.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Supportive work environment aligned with Young Life's mission.