Director of Product Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and mentor the product design team.

• Manage and nurture skilled product designers.

• Engage in critiques, design reviews, and occasional design initiatives.

• Establish standards for craftsmanship and ownership while fostering a robust feedback culture.

• Take ownership of design principles, standards, guidelines, and decision records.

• Enhance design judgment across designers, engineers, and AI systems.

• Prioritize and allocate resources for the Help Scout Design System, promoting its adoption across Product and Engineering.

• Supervise trustworthy AI experience principles, including communication, user control, error management, and autonomous actions.

• Advance design workflows, tool standards, design debt management, and collaboration with Product and Engineering.

• Initiate and standardize code prototyping and AI-assisted workflows.

• Influence product direction as a member of the Experience Leadership Team.

• Assign designers to workstreams based on business priorities.

• Collaborate with Brand Design to ensure alignment between marketing and in-app product experiences.

• Report to the Chief Product Officer and collaborate with the Chief Revenue Officer and VP of Engineering.

⛳️ Requirements

• Over 10 years of experience in product design.

• More than 3 years of experience managing designers.

• Proven accountability for a product's user experience and its creators.

• Outstanding product and design judgment.

• Ability to make complex B2B software feel straightforward and user-friendly.

• Experience in building or significantly enhancing a well-adopted design system.

• Strong perspective on AI and the future landscape of product design.

• Practical experience with AI in your design practice.

• Experience managing principal- or staff-level designers.

• Technical proficiency sufficient to gain engineers' trust.

• Ability to utilize data and customer research to guide decision-making.

• Strong collaborative partnership with Product and Engineering teams.

• Exceptional written and verbal communication abilities.

• Experience leading remote teams and fostering trust in a distributed environment.

• Applicants must reside in the United States.

• Must already possess authorization to work in the home country; Help Scout does not provide visa sponsorship.

🏝️ Benefits

• Competitive salary with an internal, transparent salary formula based on market data.

• Equity offerings.

• Flexible time off policy.

• 12 weeks of fully paid parental leave for all new parents, including those adopting or fostering.

• Home office stipend.

• Co-working stipend of up to $300 per month.

• Annual professional development stipend of $1,800.

• Comprehensive health insurance for employees and their dependents in the U.S. or Canada.