Director of Product – Client Success

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Take ownership of the product aspect in launching new client programs on designated dates, including scope, sequencing, risk, and tradeoffs.

• Oversee the roadmap for the expansion and enhancement of programs post-launch.

• Foster a close collaborative relationship with platform product teams and engineering.

• Determine when client projects should align with the platform and articulate the associated tradeoffs and costs.

• Manage resources across programs in accordance with agreed timelines.

• Make prioritization decisions, communicate them effectively, and maintain them when faced with challenges.

• Lead high-level client discussions regarding product status, program progress, and future strategy.

• Mentor, recruit, and develop a team primarily composed of junior product managers.

• Establish the standards for product craftsmanship and operational cadence.

• Identify where senior product managers are essential for key accounts.

• Collaborate with client success, engineering, design, and operations to ensure successful launches.

• Define program metrics, implement them with analytics, and hold the team accountable for post-launch outcomes.

• Report directly to the VP of Product.

⛳️ Requirements

• Over 8 years of experience in product management.

• Director-level experience leading a team and managing delivery on external commitments.

• Results-oriented, emphasizing measurable change over mere output.

• High level of initiative and ability to present options when facing obstacles.

• Comfortable navigating ambiguity and capable of swift decision-making.

• An AI-centric approach in research, synthesis, writing, analysis, and prototyping.

• Experience managing limited engineering resources against fixed deadlines.

• Proven ability to make and communicate difficult prioritization decisions.

• Sound judgment regarding platform needs when customer-specific and shared platform work compete.

• Establish credibility with clients, including in executive-level product discussions and respectful pushback.

• Demonstrated leadership in people management, including coaching, developing product managers, and effective hiring.

• Strong analytical skills, including setting metrics and interpreting data.

• Ability to collaborate across functions, particularly with platform product and engineering teams.

• Preferred: experience in healthcare, healthtech, or pharmaceutical sectors, ideally within regulated environments.

• Preferred: experience with enterprise or partner-driven initiatives such as patient support, hub services, or access programs.

• Preferred: experience leading teams through periods of scale or transition.

• Preferred: hands-on experience with Linear.

• Ability to work at a computer for extended durations.

• Effective verbal and written communication with clients, leadership, and cross-functional teams.

• Capable of leading and facilitating executive-level meetings with clients.

• Ability to manage and prioritize multiple programs concurrently while meeting competing deadlines.

🏝️ Benefits

• Flexible scheduling that accommodates client and launch timelines.

• Standard full-time business hours.

• Commitment to equal employment opportunities and fostering an inclusive workplace.