Director of Product

This is a fully remote position, open to applicants in Alabama, +46 more states.

📋 Description

• Lead and manage the product strategy across five distinct teams.

• Base the strategy on customer insights, market trends, competitive analysis, and unit economics.

• Translate the strategy into quarterly objectives for teams, incorporating outcome and input metrics.

• Maintain a single prioritized roadmap that spans all five teams.

• Conduct weekly business reviews for the Product team and oversee follow-up actions.

• Experiment with product initiatives using prototypes, fake-door tests, concierge pilots, or A/B testing.

• Establish success metrics and criteria for discontinuing projects, then scale, adjust, or terminate initiatives based on performance.

• Leverage AI for research synthesis, specification drafts, and analysis of experiments; and train the team to utilize these tools effectively.

• Recruit, mentor, and develop product managers.

• Assign business metric ownership to each product manager.

• Foster cross-functional collaboration with support, sales, marketing, and operations teams.

• Represent the Product team to leadership, presenting current metrics, risks, and strategic plans.

• Take ownership of booking quality, defect rates, reliability, and conversion outcomes.

• Collaborate with the VP of Engineering to align on project scope and resource capacity.

• Present a comprehensive written product strategy and team goals within the first 90 days.

• Co-create a 2–3 year product vision in partnership with the CPTO.

• Oversee daily Product operations and report directly to the Chief Product & Technology Officer.

⛳️ Requirements

• Proven experience in restructuring a product team's discovery, specification, or analysis processes around AI tools, actively using AI in daily tasks.

• Over 10 years of experience in product management, including at least 3 years overseeing product managers.

• Direct experience with owning key metrics related to conversion, revenue, or retention, along with the ability to articulate the product decisions that influenced those metrics.

• Demonstrated ability to develop a product strategy based on customer and market data, set metric-driven goals, and drive implementation.

• Experience in quickly validating product ideas, ranging from prototypes to A/B testing, utilizing sample sizes and guardrail metrics, and adapting or discontinuing initiatives based on outcomes.

• Proficient in self-service analytics: capable of writing SQL queries or creating analyses using tools like Mixpanel or Amplitude independently.

• Background in a two-sided marketplace or software that supports business operations.

• Must possess authorization to work in the US; visa sponsorship is not available.

• Additional qualifications include experience in consumer marketplaces and business software, multi-year product vision development, startup or growth stage experience, booking/scheduling/local services products, large-scale consumer mobile applications on iOS and Android, developing goal and metric systems from the ground up, and experience in the pet care industry.

🏝️ Benefits

• Health, vision, dental, long-term disability, short-term disability, and life insurance coverage.

• 401(k) matching program.

• Discounts on pet care services.

• Flexible Time Off policy.

• A startup culture with stable funding.

• Opportunities for career advancement within a network of like-minded professionals.

• 20% annual bonus potential.