Director of Partner Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead post-sale success, implementation, adoption, and retention initiatives for strategic healthcare partners.

• Oversee the customer journey following the initial sale, which includes pilot execution, change management, adoption, retention, and growth.

• Collaborate with care management, revenue cycle, and clinical operations teams to embed the platform into daily routines.

• Engage with executive stakeholders and align teams towards operational objectives.

• Utilize data-driven insights to showcase ROI.

• Direct onboarding and deployments from kickoff to go-live, managing schedules, milestones, risks, training, and change management.

• Evaluate and communicate ROI utilizing key performance metrics to support renewals and growth.

• Partner with Sales to identify upsell and cross-sell opportunities.

• Work alongside Product, Engineering, Marketing, and Sales to enhance customer experience and influence product development.

• Develop scalable onboarding, training, support, and customer success processes and playbooks.

• Assist in defining partner success strategies and shaping the overall customer experience.

⛳️ Requirements

• A minimum of 4 years leading implementations, onboarding, or post-sale delivery for healthcare technology or SaaS platforms.

• Experience collaborating with healthcare providers and operational teams.

• In-depth understanding of ambulatory practice workflows and revenue cycle operations.

• Proven track record in managing complex, multi-stakeholder implementations.

• Capability to drive adoption, measurable outcomes, and sustained customer success.

• Familiarity with ambulatory EHR platforms such as athenaOne, NextGen, eClinicalWorks, or similar systems.

• Strong communication, relationship management, and analytical abilities.

• Proficient in engaging executive and operational stakeholders.

• Experience in a startup or high-growth company is preferred.

🏝️ Benefits

• Meaningful equity.

• Comprehensive health insurance.

• Opportunities for career advancement.

• A collaborative and supportive team environment.

• Work directly with cutting-edge AI and automation technology.

• Opportunity to influence products, technical direction, and company culture.