Director of Operations Integration

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead the Integration Management Office at Gastro Health for acquisitions, mergers, strategic partnerships, joint ventures, and various transactions.

• Supervise the onboarding, stabilization, and optimization processes of acquired practices and joint ventures.

• Mentor, guide, and manage two Managers of Integration Operations.

• Set up portfolio governance, determine integration priorities, allocate resources, establish milestones, define decision rights, and create escalation pathways.

• Act as the senior liaison among support center team members, market leaders, physicians, third-party partners, and stakeholders involved in acquisitions.

• Conduct on-site operational assessments and perform gap analyses.

• Discover operational enhancements and M&A synergies, integrating approved initiatives into workplans.

• Lead reviews of the integration portfolio and deliver executive reports on status, risks, decisions, resources, and performance metrics.

• Oversee post-close practice stabilization, which includes onboarding, engagement, KPI monitoring, service continuity, issue resolution, and transitioning to steady-state operations.

• Provide oversight for the integration of EMR, practice management, scheduling, billing, reporting, and other systems.

• Collaborate with Compliance, Legal, Finance, Human Resources, Revenue Cycle, Technology, Credentialing, Marketing, Operations, and Clinical Services.

• Ensure that integration activities comply with regulatory, payer, credentialing, contracting, and company requirements.

• Own and enforce a standardized integration playbook.

• Develop and maintain tools, templates, dashboards, KPIs, and operating cadences.

• Manage integration workplans utilizing Smartsheet, OneDrive, Microsoft Teams, and other designated platforms.

• Provide or coordinate interim and transitional practice management support.

• Allocate integration resources to strategic initiatives, Project Horizon priorities, process improvement, and PMO responsibilities.

• Lead change management initiatives focusing on communication, physician engagement, teammate readiness, and adoption.

• Execute other duties as assigned.

⛳️ Requirements

• BA/BS or advanced education is preferred.

• 8–10 years of experience in physician practice operations, multi-site management, or healthcare integration.

• At least 5 years of experience leading complex cross-functional programs, integrations, or transformation initiatives.

• In-depth knowledge of physician practice operations, including front office, back office, revenue cycle, and EMR workflows.

• Proven track record in change management and engaging physicians/staff during acquisitions.

• Demonstrated experience in managing and developing leaders and teams.

• Preferred experience in supporting mergers, acquisitions, partnerships, or organizational integrations.

• Strong executive-level communication, relationship management, and stakeholder influence skills.

• Proficiency in portfolio, program, and project management across multiple concurrent priorities.

• Excellent analytical problem-solving, risk identification, decision support, and performance management abilities.

• Change leadership experience with physician and teammate engagement during transitional periods.

• Strong organizational, planning, time management, sound judgment, and attention to detail skills.

• Capability to develop scalable standards while adapting to individual practices and markets.

• Enthusiasm for leveraging digital technology, data, and automation to enhance execution and visibility.

• Willingness to travel domestically as needed, up to 75% of the time.

🏝️ Benefits

• Consistent working hours.

• Paid holidays.

• Paid time off (PTO).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Spending accounts (HSA/FSA).

• Life / AD&D insurance.

• Short- and long-term disability insurance.

• Accident insurance.

• Critical illness insurance.

• Hospital indemnity insurance.

• Legal insurance.

• Identity theft protection.

• Pet insurance.

• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees.

• Discretionary profit-sharing with employer contributions ranging from 0% to 4% for eligible employees.

• Work/life balance.

• No weekend or evening shifts.

• Opportunities for internal advancement.

• Comprehensive benefits package.