Director of Operations

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Oversee a portfolio of veterinary hospitals located in Northern California and Southern Oregon.

• Foster operational excellence, enhance workplace culture, and drive the recruitment and retention of veterinarians, technicians, and support personnel.

• Manage operations for 8–12 general practice veterinary hospitals.

• Cultivate relationships with DVMs to aid in recruiting, training, and retaining talent.

• Liaise with doctors and office staff regarding practice trends and performance goals.

• Provide coaching, mentorship, and development for teams and leaders.

• Supervise practice-level managers, administrative personnel, and regional managers.

• Enhance employee engagement at the site level and foster community across hospitals and markets.

• Maximize growth in volume, service offerings, pricing, and profit margins.

• Oversee financial objectives along with the overall P&L.

• Identify operational challenges and formulate action plans to address them.

• Facilitate the onboarding and integration of affiliated veterinary practices.

• Collaborate with marketing, recruiting, HR, business development, and finance/accounting on growth strategies.

• Manage DVM capacity, relief scheduling, and succession planning.

• Create capital budgets and assess ROI analyses.

• Anticipate business needs and devise strategic plans at hospital, market, and regional levels.

⛳️ Requirements

• Must be based in Northern California or Oregon and willing to travel across the state approximately 70% of the time.

• At least 5 years of multi-site operational and/or management experience in rapidly growing healthcare services sectors.

• Prior experience managing a business of comparable size and complexity is essential.

• Previous veterinary experience is advantageous.

• Proficient in analyzing and interpreting complex and ambiguous data using tools such as Excel, PowerPoint, and Tableau.

• Experience with P&L responsibilities, budget management, personnel management, and team development.

• Strong active listening skills along with excellent written and verbal communication abilities.

• Possess an executive presence.

• Capability to implement processes in partnership with the VP of Operations.

• Highly organized with a detail-oriented work ethic.

• Ability to work cooperatively with both practice-level and corporate-level team members.

• Self-motivated and capable of working independently.

• A Bachelor's degree is required.

• A Master's degree (MBA) is highly preferred.

• Willingness to dedicate about 70% of time to field visits and support for affiliated veterinary practices.

• Occasional travel to Denver and participation in other company activities may be required.

🏝️ Benefits

• Bonus and incentive compensation opportunities.

• Comprehensive benefits package that may include medical, dental, and vision coverage.

• Paid vacation.

• Sick leave benefits.

• 401(k) retirement plan.

• Paid sick leave and health emergency leave as mandated by law.

• Additional legally required benefits programs based on practice location.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans.