Director of Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Lead and oversee a team of local managers to ensure alignment with operational, clinical, and financial objectives at the state level.

• Assist local managers in hiring, onboarding, and training new staff to promote regional growth and retention objectives.

• Take ownership of state performance metrics by monitoring and reporting on operational outcomes within your market, converting high-level strategic goals into actionable plans for local care teams.

• Provide coaching and mentorship to local managers, promoting their professional growth and fostering a high-performing, collaborative team culture.

• Supervise the daily performance of care teams within your assigned region, ensuring adherence to the highest standards of patient access, care coordination, and quality.

• Collaborate with national care support teams (Clinical, Quality, Analytics, etc.) to communicate regional needs and challenges, and implement new workflows and initiatives.

• Support the regional VP, Partnerships, and Implementation teams in the successful launch of new contracts in the state, in line with partner expectations and timelines.

• Act as a primary contact for local providers and community organizations, aiding in the development, maintenance, and strengthening of partnerships that benefit Waymark patients.

• Report to and work alongside the Regional VP to represent regional needs and achieve operational objectives.

⛳️ Requirements

• 7+ years of experience in healthcare or health services operations, focusing on patient-facing care teams, outpatient services, and/or whole-person care.

• 3+ years of direct management experience, including oversight of managers or team leads.

• Proven ability to manage operational performance, collect and analyze data, and drive continuous improvement within a specified geographic area.

• Excellent verbal and written communication, organizational, and problem-solving skills.

• Experience with budget oversight or financial management.

• A history of effective collaboration with both internal and external stakeholders, including providers and community partners.

• Willingness to travel frequently within the state to support local teams and engage with community stakeholders.

• Must be a resident of California, preferably in Sonoma/Orange or San Bernardino County.

• A background in relationships or experience with community-based healthcare initiatives in the region and Medicaid.

• Strong understanding of barriers to healthcare access and quality for diverse, underserved populations.

• Experience in startup environments and a preference for a fast-paced work setting.

• Employment offer is contingent upon successful completion of a background check.

• Employment history and verification of advanced degree/professional license (where applicable) are part of the standard background check process.

🏝️ Benefits

• Stock Options: Opportunity to invest in the company’s growth.

• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.

• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.

• Life Insurance: Basic life insurance to provide peace of mind.

• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.

• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.

• Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.

• Commuter Benefits: Convenient options to assist with your commuting needs.

• Professional Development Stipend: A dedicated stipend to support your professional development and growth.