Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, oversee, and nurture all Regional and District Managers, and through them, the Property Managers and park teams across the entire portfolio.

• Build a high-achieving operations team by focusing on recruitment, mentoring, and succession planning.

• Formulate and implement operational strategies that align with the company’s growth objectives.

• Take ownership of portfolio-wide KPIs such as revenue, occupancy, NOI, and guest satisfaction.

• Maintain oversight of district and park-level performance to pinpoint systemic issues and make necessary adjustments.

• Manage budget performance while ensuring efficient resource utilization and achievement of financial targets.

• Review financial performance, ensuring accurate reporting and effective rent/revenue collection across the portfolio.

• Identify and apply best practices, process enhancements, and operational efficiencies.

• Ensure adherence to industry regulations, safety protocols, and company standards.

• Uphold brand standards throughout the portfolio.

• Align park-level operations with marketing, finance, CapEx/facilities, HR, and IT departments.

• Establish operational rhythms with Regional and District Managers through regular check-ins, reporting schedules, and review cycles.

• Propel company-wide initiatives to successful execution at the park level.

• Ensure that guest needs are consistently met and surpassed; analyze feedback to promote service enhancements.

• Provide senior leadership with frequent updates regarding portfolio performance, risks, and initiatives.

• Convey company objectives and standards through management layers to park teams.

⛳️ Requirements

• Proven leadership and team development skills.

• Strong financial acumen and budget management expertise.

• Capability to analyze metrics at the park, district, and portfolio levels, deriving actionable insights.

• Proficiency in developing and executing strategic operational plans that align with business goals.

• Solid understanding of branding principles and fulfilling the brand promise.

• Strong relationship-building skills with both internal team members and external vendors.

• Competence in project management, including planning, budgeting, and resource allocation.

• Exceptional verbal and written communication skills.

• Ability to provide strategic guidance, inspire teams, and encourage collaboration and innovation.

• Strong problem-solving skills and the ability to develop creative solutions.

• Flexibility to adapt to changing market conditions, emerging trends, and evolving business requirements within the RV park industry.

• Commitment to ensuring compliance with industry regulations, safety protocols, and company standards.

• Ability to manage portfolio-wide KPIs such as revenue, occupancy, NOI, and guest satisfaction.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment and work-life balance initiatives.