Director of Operations

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the daily operations within Implementation, Client Services, and Data Operations.

• Provide leadership, coaching, and guidance to the managers heading each function.

• Propel process standardization and optimization to enhance efficiency, accuracy, and scalability.

• Establish, monitor, and analyze KPIs across the three areas of operation.

• Ensure adherence to HIPAA and compliance with carrier and vendor data-handling requirements.

• Offer strategic direction for EDI standards, including HIPAA 834, API integrations, and benefits administration platforms.

• Direct process design, automation, tooling, data quality, premium audits, billing data analysis, and Excel-based reconciliation.

• Assist in managing escalations for complex integration and client-related issues.

• Collaborate with executive leadership to operationalize company objectives and strategic initiatives.

• Lead resource planning and capacity management efforts.

• Work in partnership with Sales, Product, and Engineering to align on priorities, timelines, and expectations.

• Ensure that new product features and enhancements are seamlessly integrated into workflows.

• Maintain high service delivery standards, quality, and client satisfaction.

• Drive continuous improvement initiatives and cultivate accountability and performance.

⛳️ Requirements

• 15+ years of experience in operations, business management, or a related discipline, including substantial experience in benefits administration, EDI/API implementation, or billing and data operations.

• 8+ years of experience in leading teams and/or managing managers, preferably across various functional areas.

• Strong capability to analyze processes, pinpoint inefficiencies, and implement scalable solutions.

• Experience working across functions in a dynamic, high-growth environment.

• Exceptional communication and stakeholder management skills.

• Demonstrated ability to juggle multiple priorities and drive execution across teams.

• Strong problem-solving and decision-making skills.

• Proficiency in operational tools and systems, such as Notion or comparable project management platforms, as well as reporting and business intelligence tools.

• Legally authorized to work in the United States.

• No requirement for employment visa sponsorship.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Retirement savings plan with company match.

• Opportunities for professional development and career advancement.