Director of Operations

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Collaborate with leadership to assist in the formulation and management of strategic plans that align with company-wide objectives.

• Ensure effective communication of milestones and cross-functional alignment.

• Lead and support cross-functional initiatives aimed at enhancing operational efficiency and driving organizational transformation.

• Facilitate practices related to customer and business intelligence to aid decision-making through cohesive processes, tools, and stakeholders.

• Refine commercial strategies while managing whitespace and cross-selling efforts to boost revenue growth.

• Provide consistent reporting and communication with leaders across functions.

• Optimize customer lifecycle processes, journey mapping, and standard operating procedures (SOPs) to enhance retention and operational efficiency.

• Support the development and implementation of mPulse’s enablement strategy.

• Ensure alignment of processes, operational excellence, and thorough documentation.

• Optimize enterprise pricing strategies and profitability processes across diverse product lines.

• Develop the Strategy & Operations team while mentoring direct reports.

• Assist with acquisition activities, encompassing transition planning, process alignment, and strategic synergies for effective acquisition integration.

⛳️ Requirements

• A minimum of 7 years of experience in strategic operations, business transformation, or management consulting.

• Strong skills in strategic planning and execution, with the capability to align cross-functional teams and establish organizational objectives.

• Proficiency in project management methodologies (e.g., Agile, Scrum) and tools for overseeing cross-functional projects.

• Expertise in business intelligence and data analysis, including familiarity with BI tools such as Tableau or Power BI.

• Excellent communication and stakeholder management abilities, with the capability to effectively present data and strategic plans.

• Proven experience in driving revenue growth, developing commercial strategies, and optimizing sales, including whitespace analysis and cross-sell initiatives.

• Strong skills in process optimization, including process mapping, SOP development, and implementing efficiency enhancements.

• Knowledge of pricing strategies and profitability analysis across various product lines.

• Ability to lead and mentor teams, promoting a culture of innovation while aligning team objectives with company goals.

• Experience in acquisition integration, focusing on aligning processes and achieving strategic synergies.

• Bachelor's degree in Business, Operations, Data Analytics, or a related field (or equivalent experience).

• Strong leadership skills with a proven track record of managing and developing teams.

• Excellent communication and interpersonal skills, including experience collaborating with cross-functional teams.

• Experience in strategic operations or management consulting roles.

• Familiarity with data analytics and business intelligence practices.

• Ability to stand and sit for extended periods.

• Capacity to lift weights of up to 10 lbs.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development opportunities and training programs.

• Generous paid time off and holiday schedule.