Director of Operations

This is a fully remote position, open to applicants in United States, +40 more locations.

📋 Description

• Oversee operational functions for regional sites in collaboration with site General Managers.

• Serve as the intermediary between the organization and clients, managing intricate customer relationships.

• Analyze and pinpoint value-added services that align customer needs with solution-oriented selling.

• Formulate long-term strategies for customer sites to enhance operational efficiency and profitability.

• Execute and help shape the network vision, translating it effectively to sites and employees.

• Discover new business opportunities and optimize revenue and margins from existing clientele.

• Maintain customer relationships through transparent and proactive communication.

• Conduct monthly and quarterly business reviews focusing on performance, value-added services, and challenges.

• Monitor and continually assess daily site performance against set KPIs.

• Meet at least monthly with designated General Managers to ensure visibility into daily operations.

• Promote safety initiatives throughout the network.

• Develop and sustain customer profiles while reviewing business issues, organizational structures, opportunities, information flow, competitors, processes, and contracts.

• Construct business cases and present proposals and value solutions that align with customer objectives.

• Provide leadership, coaching, and training to employees within the operational framework.

• Collaborate with Learning & Development on strategic staff growth.

• Direct the implementation of new programs and processes across functions.

• Utilize Lean Six Sigma tools to evaluate site capabilities and enhance efficiency, safety, quality, and financial performance.

• Regularly visit sites to establish a management presence in accordance with Kenco principles.

• Travel approximately 50%–75% of the time.

• Perform other relevant duties as assigned.

⛳️ Requirements

• Bachelor’s degree in supply chain management, business management, logistics, or a related field is required; an M.B.A. is preferred.

• 8-10 years of experience in supply chain management, business management, or logistics is required; regulatory experience preferred for certain sites.

• 3-5 years of leadership experience in logistics sites with budgetary oversight is required.

• Lean Six Sigma and/or Supply Chain certification or training is preferred.

• Strong leadership and management abilities with a proven track record of maximizing team performance and development are required.

• Comprehensive understanding of supply chain strategies is essential.

• Excellent customer relationship skills; capable of balancing and managing customer expectations while aligning with corporate objectives.

• Strong problem-solving, planning, organizational, and decision-making skills are necessary.

• Ability to communicate effectively and professionally, both verbally and in writing.

• Proficient interpersonal influence skills.

• Flexibility and adaptability to changing priorities are crucial.

• Understanding of and ability to manage HR costs and growth.

• Proactive approach to employee relations issues.

• Detailed knowledge of financial practices and accounting principles.

• Capability to establish policies and procedures.

• Ability to lead others effectively through a collaborative team approach.

• Willingness and capability to travel frequently.

🏝️ Benefits

• Medical insurance, including HSA, HRA, and FSA accounts.

• Supplemental insurance options such as critical illness, hospital indemnity, and accidental injury.

• Dental insurance.

• Vision insurance.

• Basic life insurance and supplemental life insurance.

• Short-term and long-term disability coverage.

• Paid parental leave.

• 401(k) retirement plan.

• Paid time off, approximately two weeks (accrual begins on the first day of employment).

• Employer-paid holidays totaling ten days.