Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations across the studio network, corporate team, call center, scheduling, inventory, and warehouse.

• Manage recruiting, performance evaluations, talent assessments, and workforce planning.

• Lead the People Lead initiative.

• Develop and maintain scorecards, conduct operating reviews, and establish a weekly accountability rhythm.

• Handle payroll and back-office administration, including adjustments and exception resolution.

• Make decisions regarding facilities, vendor relationships, and location expenditures within established authority limits.

• Coordinate actions related to labor, compliance, and legal issues.

• Identify recurring operational challenges and implement strategies, responsibilities, and metrics to mitigate them.

• Make routine operational decisions at the appropriate level, providing clear updates to founders.

• Create location scorecards with designated ownership and conduct weekly reviews without requiring founder involvement.

• Enhance inventory accuracy, call-center booking efficiency, scheduling, payroll processes, hiring pipelines, performance management, turnover rates, location stability, and profitability.

• Assist in the opening of new locations and support growth from 25 to approximately 40 locations over three years.

⛳️ Requirements

• Proven experience in leading operations across various brick-and-mortar locations, such as in a regional, district, multi-unit, or general management capacity.

• Direct experience in several areas, including payroll, recruiting, performance management, facilities, vendor management, inventory, scheduling, or call-center operations.

• Demonstrated ability to lead a team while maintaining a close connection to the work to identify issues and act promptly.

• Sound judgment in making independent decisions, gathering information, and when to involve founders or qualified counsel.

• A pragmatic approach to tools, contractors, automation, and AI solutions.

• Strong written and verbal communication skills, with a focus on follow-through and accountability to measurable criteria.

• Willingness to meet travel obligations.

• Ability to work efficiently from a remote location near a major US airport.

• Capacity to travel up to 80% to portfolio company studio sites.

• Must have authorization to work in the U.S. without sponsorship.

🏝️ Benefits

• Maximum 30% performance bonus based on achieving milestones.

• Comprehensive health, dental, and vision coverage.

• Paid time off.

• Retirement matching program.

• Flexible Unlimited Paid Time Off along with Company-wide Holidays.

• Employer-sponsored Medical, Dental, & Vision plans.

• Annual Employer contribution of $1,950 to Health Savings Accounts (HSA).

• Flexible Spending Account (FSA) options, including dependent care.

• Employee assistance program and mental health resources.

• 401(k) employer match program, applicable for both Traditional and Roth accounts.

• Annual wellness reimbursement of $1,200 through JOON to support health, family care, pet care, fitness, and more.

• Access to a state-of-the-art gym at the HQ in Las Vegas for local or visiting team members.