Director of Operational Performance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Continuously enhance partnerships to align with market trends and franchisee requirements.

• Supervise the execution of agreements, track performance metrics, and ensure effective operational performance among business partners.

• Create a development strategy for each franchisee.

• Foster and enhance relationships with current partners.

• Build and sustain strategic relationships with potential partners.

• Identify, evaluate, and negotiate contracts with new partners, especially insurers and brokers.

• Maintain connections with franchisees to boost their performance.

• Collaborate with head office teams to support franchisees.

• Generate new business opportunities for ROC franchisees.

• Meet with franchisees to assist in their performance and encourage growth.

• Request an operational turnaround or support plan from the VP of Operational Excellence when necessary.

• Engage with insurers to develop business and navigate complex situations.

• Integrate new insurers with franchisees.

• Take part in projects aimed at business expansion.

• Assist in the development of new franchisees in Quebec.

• Participate in industry events related to partner relations and head office gatherings.

• Carry out any other related responsibilities.

⛳️ Requirements

• Bachelor’s degree in business administration is an asset.

• A minimum of 5 years of experience in a comparable role.

• Proficiency in both French and English.

• Capability to build and maintain strong relationships with partners and franchisees.

• Comprehensive understanding of processes and challenges associated with the insurance industry in the disaster restoration sector.

• Strong drive to meet and exceed set targets.

• Ability to navigate obstacles and maintain focus in a competitive landscape.

• Excellent skills in planning and prioritizing tasks.

• Effective collaboration with various departments and partners.

• Ability to cultivate and sustain a robust professional network.

• Exemplary behavior at events and during external engagements.

• A proactive mindset and capacity to innovate to add value to the organization.

🏝️ Benefits

• Fully remote position.

• Personal allowance for home office supplies.

• Competitive salary commensurate with experience.

• Comprehensive group insurance coverage starting on day one.

• Numerous team-building activities organized throughout the year.

• Opportunity to contribute to a group RRSP.

• Work alongside a dynamic team in an engaging work environment.

• Join a team of dedicated professionals focused on employee well-being.

• We prioritize respect for our employees.