Director of Network Engineering

This is a fully remote position, open to applicants in Tennessee, +1 more state.

📋 Description

• Provide strategic leadership and guidance for the design, development, delivery, and upkeep of current and future technologies.

• Address the business needs of both internal and external stakeholders for the Network Engineering teams.

• Direct the network infrastructure strategy, operations, and reliability for over 150 live event venues throughout North America.

• Ensure outstanding and memorable experiences for Live Nation’s customers, clients, and partners.

• Lead a high-performing Network Engineering team while nurturing key talent.

• Promote continuous enhancement of staff competencies, skills, and knowledge.

• Establish and uphold infrastructure policies, best practices, processes, systems, standards, and methodologies.

• Develop key performance indicators to track trends, measure, and report on infrastructure service health and operational stability.

• Identify and implement practical AI and automation opportunities to enhance network reliability, operational efficiency, incident response, and venue experiences.

• Collaborate with the Information Security team to ensure compliance with security requirements and standards.

• Work alongside the VP of Venue Network Services to comprehend business priorities and create a deployment and support strategy for technology.

• Ensure that managed service partners fulfill established service level agreements (SLAs).

• Oversee and manage relationships with third-party vendors to ensure alignment.

• Deliver a converged, reliable, scalable, high-quality network infrastructure, telecommunications, and venue technology services, including digital signage, CCTV, and POD systems.

⛳️ Requirements

• BA or BS degree in business, technology, or a related field is preferred.

• 10+ years of experience in an IT services role within a large enterprise.

• 5+ years of management experience in an IT services team for a large enterprise.

• In-depth knowledge of the acquisition, installation, maintenance, and management of networking, telecommunications, and computer/server equipment.

• Proven track record as a leader and a positive, motivational force while managing a team.

• Experience in identifying and resolving conflicts within teams.

• Proficiency in negotiating challenging situations with both internal and external groups.

• Experience in developing compromises and solutions.

• Strong vision-setting and concept-articulation abilities.

• Exceptional presentation and written communication skills.

• Capability to quickly reprioritize tasks without missing deadlines.

• Willingness and ability to work evening and weekend shifts to support or lead incident management during critical events.

• Familiarity with call-tracking systems for trend analysis, reporting, and monitoring internal SLAs.

• Extensive experience collaborating with vendors to ensure successful service delivery and results.

• Willingness to travel approximately 10% of the time.

• Ability to gain cooperation from senior management and other departments.

🏝️ Benefits

• Medical, vision, dental, and mental health benefits for you and your family.

• Health care concierge services.

• Flexible Spending Account (FSA) or Health Savings Account (HSA).

• Free concert tickets.

• Generous paid time off, including holidays, sick time, and personal days.

• 401(k) program with company match.

• Stock reimbursement program.

• New parent programs, including caregiver leave.

• Support for fertility, adoption, foster, or surrogacy.

• Career and skill development programs through the School of Live.

• Tuition reimbursement.

• Student loan repayment assistance.

• Volunteer time off.

• Crowdfunding match.